Colonial Manor II
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 25 Google reviews
Watch Colonial Manor II
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is widely praised for its warm, attentive staff and welcoming atmosphere, making it a strong candidate for those seeking a caring environment. However, if your loved one has complex medical needs, be prepared to advocate for yourself and ask direct questions about admission criteria to avoid the communication frustrations noted by some families.
Google Reviews
Google Reviews
25 reviews on Google“Colonial Manor II receives consistent praise for its friendly, caring staff and welcoming atmosphere, with several visitors noting that the facility feels like a comfortable home. However, prospective families should be aware of potential challenges with administrative transparency, as one reviewer reported being given conflicting excuses regarding admission criteria for patients with complex medical needs like dialysis.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring nursing staff
- Welcoming and comfortable atmosphere
- Responsive and helpful personnel
- Positive interaction between administration and residents
Concerns
- Administrative barriers or lack of transparency during the admission process
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how do you ensure that each resident receives consistent, personalized attention throughout the day?
- 2I understand that navigating the admission process can be complex; could you walk me through the steps and explain how you keep families informed and involved during the transition?
- 3With five recent state violations noted, what specific changes or quality improvement initiatives has the facility implemented to address these concerns and ensure resident safety?
- 4Many families have praised the friendliness of your nursing staff; how do you foster that positive culture while managing the challenges of a 92-resident facility?
- 5What proactive steps are taken to improve communication between the administrative team and families, especially regarding updates on a resident's care plan?
- 6Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially connected?
Personalized based on this facility's data
Key Review Excerpts
“The staff are wonderful, very friendly and helpful. Administration is amazing as well they love interacting with the residents as well as the staff.”
“The staff is very kind and ready to help at the drop of a hat. Residents seem satisfied and seem to be taken care of very well.”
“I was looking to put my mother there since she has been a lifelong resident of Hollis. But was given excuse after excuse by management why they couldn't take her as a patient because she is on dialysis.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Colonial Manor II has concerning patterns with families filing complaints that triggered investigations into abuse reporting and staff training deficiencies. The facility shows recurring issues across fire safety systems, medication management, and care planning that span multiple years, though all violations have been corrected. Most recent complaints in 2024 involved failures to properly report suspected abuse and inadequate staff education on recognizing neglect.
Jan 8, 2026Routine2
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 15, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 7, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Jun 1, 2024Routine7
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Apr 17, 2023Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 22, 2022Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Payment Denial
Jun 1, 2024
18-day denial
Ownership & Operations
Who Operates This Facility
Colonial Manor II
government
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.