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Nursing HomeMedicaid Investigative

Collierville Nursing and Rehabilitation, LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

490 West Poplar Avenue, Collierville, TN 38017114 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 106 Google reviews

5
4
3
2
1
Collierville Nursing and Rehabilitation, LLC Nursing Home in Collierville, TN — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (9 vs median 5.0)
  • High staff turnover (56%)
  • High RN turnover (62%)

Bottom 25% in TN · Critically understaffed (RN) · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · No penalties on record

Source: Medicare data

What this means for your family

This facility has seen significant investment in renovations and new leadership, which many families now praise. However, because there are still serious, recurring reports of neglect and slow response times, we strongly recommend that you visit unannounced and ask specifically about their current staffing ratios on weekends and how they ensure timely assistance with hygiene needs.

Google Reviews

Google Reviews

106 reviews on Google
Collierville Nursing and Rehabilitation presents a polarized experience, with many recent reviewers praising significant improvements in cleanliness, staff attentiveness, and facility renovations under new management. However, a persistent subset of families reports critical failures in basic care, including slow response times to call lights, hygiene neglect, and difficulty reaching staff by phone. Families considering this facility should conduct an unannounced visit to verify current conditions and observe staff-to-resident interactions firsthand.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean6.0Activities8.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Attentive and professional nursing staff
  • Clean, recently renovated facility environment
  • Effective physical and occupational therapy programs
  • Welcoming and informative administrative team

Concerns

  • Slow or non-existent response to call lights (mentioned by 6 reviewers)
  • Difficulty reaching the facility by phone (mentioned by 4 reviewers)
  • Inadequate hygiene and toileting assistance (mentioned by 7 reviewers)
  • Understaffing, particularly on weekends or off-hours (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'19(1)3.73.3'21(10)2.13.0'23(10)4.83.9'25(21)4.0'26(4)

Distribution · 109 analyzed

5
76
4
7
3
0
2
2
1
24
14 reviews posted between Apr 9, 2024Apr 13, 2024 · 14 were 5-star
13 reviews posted between Mar 12, 2024Mar 14, 2024 · 12 were 5-star

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent renovations, what specific features or common areas have been updated to improve the daily living experience for residents?
  • 2Could you walk me through your process for monitoring and responding to call lights, especially during evening and weekend shifts?
  • 3How does your team coordinate with families to ensure consistent communication, particularly when we have questions about medication management or health updates?
  • 4What is your current protocol for ensuring timely assistance with personal hygiene and toileting, and how do you monitor that these needs are being met throughout the day?
  • 5With the current staffing levels, how do you ensure that residents receive adequate one-on-one attention and support during peak hours?
  • 6What steps are in place to ensure that family members can reliably reach a staff member or administrator when they call the facility with urgent concerns?

Personalized based on this facility's data


Key Review Excerpts

The staff at Collierville Nursing and Rehab is and has been fantastic for my 95 year old father. They keep me posted on a regular basis with regard to his care, too, and that’s very comforting.

Long-term resident's family · 2026★★★★★

The nursing assistants at this rehab were like family!! They made sure my aunt enjoyed her time spent there. We were skeptical at first but they really showed compassion and care!!!!

Rehab patient's family · 2025★★★★★

The facility is filthy, with noticeable insects and rodents inside. Staff are often under the influence (marijuana use is evident), and nurses have even been known to take residents’ prescribed medications.

Family member · 2025☆☆☆☆
Source: 106 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
37%
Registered nurses for medical care
Total Nursing
3.30hrs
80%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility44.3%
Worse than Avg
Here
44.3%
US
93.4%
TN
89.5%
Shelby
85.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility78.1%
Worse than Avg
Here
78.1%
US
95.5%
TN
94.5%
Shelby
91.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
TN
12.9%
Shelby
13.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.7%
Mixed vs Avgs
Here
22.7%
US
19.5%
TN
31.9%
Shelby
22.3%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility12.0%
Worse than Avg
Here
12.0%
US
4.9%
TN
5.2%
Shelby
6.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.3%
Better than Avg
Here
13.3%
US
19.4%
TN
20.1%
Shelby
17.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility11.2%
Worse than Avg
Here
11.2%
US
81.8%
TN
79.4%
Shelby
70.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility23.5%
Worse than Avg
Here
23.5%
US
79.7%
TN
79.8%
Shelby
67.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
TN
1.6%
Shelby
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Well above state avg (5.9)
2 complaint-triggered

One family complaint triggered a recent deficiency regarding abuse and neglect reporting procedures. This facility has had recurring issues with resident care quality, medication management, and safety systems across multiple surveys from 2019-2022. While all deficiencies show correction dates, the patterns suggest ongoing challenges with maintaining consistent standards in core care areas, warranting careful consideration during any visit.

Feb 13, 2026Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 18, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 25, 2022Routine
11
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0001Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

Dec 11, 2019Routine
26
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0001Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Feb 6, 2019Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0659Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Collierville Nursing and Rehabilitation, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Simcha Hyman & Naftali Zanziper

Chain Size

90 facilities nationwide

Chain avg rating: 2.3/5 · Rank 88 of 94 (Worst)

Ownership & Management

Owners

Collierville Nursing and Rehabilitation LLC

Owner · Organization

100%

Hyman, Simcha

Owner (parent company)

50%

Key personnel

Shelton, GayleW-2 Managing EmployeeVujanovic, MickOfficer / DirectorClearview Healthcare Management Tn LLCManagerVujanovic, MickManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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