Cole Manor
Families consistently rate this highly — reviewers highlight caring and friendly staff. Schedule a visit to confirm the fit.
based on 14 Google reviews
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What this means for your family
Families can feel confident in the emotional quality of care, as multiple reviewers emphasize that the staff treats residents like family. While the facility is noted for being clean and communicative, there is very little information available in reviews regarding dining options or specific activity programming.
Google Reviews
Google Reviews
14 reviews on Google“Cole Manor is highly regarded by families for its caring and friendly staff who treat residents like family. Reviewers specifically praise the facility's cleanliness and the attentive nature of the nursing care, though most reviews are brief and lack detail on specific amenities.”
Quality Themes
Tap a score for detailsStrengths
- Caring and friendly staff
- Clean and well-maintained environment
- Attentive resident monitoring and communication
- Welcoming atmosphere
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since the community is so intimate with 30 residents, how do you ensure each person receives personalized attention during mealtimes?
- 2We've heard such wonderful things about the friendly atmosphere here; what are some of the favorite social activities or group outings the residents enjoy together?
- 3How does the staff approach monitoring residents' well-being throughout the day to ensure everyone stays safe and comfortable?
- 4In the event of a medical emergency during the night, what is the specific protocol for contacting both medical professionals and our family?
- 5We noticed the facility is exceptionally well-maintained; how often are the common areas and private spaces deep-cleaned to keep the environment so fresh?
- 6How do you facilitate communication between the care team and family members to keep us updated on any changes in our loved one's health?
Personalized based on this facility's data
Key Review Excerpts
“Caring and friendly staff , they treat my dad like their family.”
“They take very good care of my husband's mother! Keep us us informed on her.”
“The staff is wonderful, the setting is perfect and now daddio is closer to me so I can visit.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Cole Manor underwent 29 inspections, resulting in 12 clean reports and 54 recorded violations. The findings from these inspections included issues related to documentation, staff training, and facility maintenance.
Apr 14, 2025Routine
The home failed to report an incident where a resident was unable to receive prescribed Hydrocodone because it was not present in the home.
A laptop containing a resident's medication record was left unattended and accessible on a medication cart.
A staff member refused to administer prescribed pain medication to a resident and used intimidating language.
Unannounced fire drills were not conducted during the months of March and April 2025.
Prescribed Hydrocodone was unavailable in the home for a resident for several days.
Sep 24, 2024Routine
An incident report regarding a resident fall was not submitted to the Department within the required 24-hour timeframe.
An enabler bar in a resident's room was not secured firmly to the bed and moved freely.
A resident's bedroom lacked an operable lamp or bedside light source.
The home failed to conduct a required monthly unannounced fire drill in November 2024.
The annual fire safety inspection and supervised fire drill had not been completed within the required timeframe.
A recent fire drill evacuation time of 3 minutes 44 seconds exceeded the 2 minute 50 second limit set by the fire safety expert.
Sep 22, 2023Routine
No staff members were first aid trained and certified in the home between 4 PM and 6 AM.
The last fire drill conducted during sleeping hours was performed on 5/21/23, exceeding the 6-month requirement.
A resident's medical evaluation form was reformatted, causing missing required fields such as diet and medication self-administration.
A resident's initial support plan was not completed within the required 30 days of admission.
Mar 17, 2023Routine
Resident #1 was administered medication at a frequency that did not follow the prescriber's orders.
Staff used Lorazepam to subdue an agitated resident, which constitutes a prohibited chemical restraint.
The resident's support plan failed to document physician-ordered physical, occupational, and speech therapies.
Jul 20, 2022Routine
Incidents involving medication issues were not reported to the Department within the required 24-hour timeframe.
A staff member failed to complete required orientation training on the Emergency Medical Plan within 40 scheduled working hours.
Direct care staff members were providing unsupervised ADL services before completing the required direct care training course.
Dec 29, 2021RoutineCleanReport
No deficiencies found during this inspection.
Jul 20, 2021Routine
The resident-home contract for Resident #1 was not signed by the resident.
Resident #1's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.
May 4, 2021OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Hendorn INC
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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