Coldwater Manor
Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.
based on 9 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing staff and professional atmosphere. While most reviews are overwhelmingly positive, there is a single outlier from 2019 that suggests a rare instance of dissatisfaction, though no specific details were provided.
Google Reviews
Google Reviews
9 reviews analyzed“Families can expect high-quality care and a professional environment, with multiple reviewers specifically praising the Director of Nursing and the genuine compassion of the staff. The facility is noted for its beautiful, well-maintained building and a reputation for reliability among long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Beautiful building interior and exterior
- Professional and polite staff members
- Strong reputation for long-term resident care
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about how compassionate and caring the nursing staff is here; how do you foster that culture of kindness among the team?
- 2With the beautiful building interior and exterior, what kind of indoor and outdoor activities are available for residents to enjoy the space?
- 3Since this is a smaller, intimate community of 42 residents, how do you ensure each person receives personalized attention during their daily care?
- 4How does the facility manage medical emergencies or changes in health status during the overnight hours?
- 5What steps is the facility taking to ensure there is always enough staff available to provide high-quality, hands-on care for every resident?
- 6How do you involve families in the long-term care planning process to ensure our loved one's specific needs are met?
Personalized based on this facility's data
Key Review Excerpts
“Excellent Director of Nursing and staff! Thankful and blessed for the care our dad had at this facility. They genuinely care for their residents.”
“Absolutely the best! My mother has been there for over a year and they are so good with her!”
“Beautiful building both inside and out, very polite, very professional staff”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
9
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Coldwater Manor shows concerning patterns with families filing multiple complaints in 2025 that revealed deficiencies in food safety, resident rights, nursing staffing, and medication labeling. Food safety issues have persisted across all three surveys from 2023-2025, and resident rights violations have recurred twice, suggesting ongoing problems with basic care standards. While the facility reports correcting these issues, the repeated nature of key deficiencies warrants careful consideration before choosing this facility.
Jun 18, 2025Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 15, 2024Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Provide properly protected cooking facilities.
Mar 17, 2023Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Stratford Hospital District
for profit
NEWLIGHT HEALTHCARE
SCOTT A FRANKLIN
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit shdistrict.com
Medicare data downloads
Original nursing home datasets
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