Cloverdale Healthcare Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
This facility is an excellent choice for patients needing intensive physical or occupational therapy to regain mobility. However, families should closely monitor nursing responsiveness and ensure that all medical orders and test results are being communicated promptly to outside doctors.
Google Reviews
Google Reviews
25 reviews on Google“Families seeking rehabilitation services will find highly praised physical and occupational therapy programs that significantly aid recovery from strokes and surgeries. While many reviewers highlight a warm, family-like atmosphere and a clean environment, there are serious concerns regarding inconsistent nursing attention and delays in medical communication or wound care management.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Warm and caring staff members
- Clean and well-maintained facility
- Welcoming atmosphere for families
Concerns
- Inconsistent nursing/CNA responsiveness to patient needs (mentioned by 2 reviewers)
- Delays in medical documentation and follow-up care
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge the reviewer by name and reference specific details from their feedback. While they use some professional templates, they show empathy in negative reviews and express gratitude in positive ones.
Questions for Your Tour
- 1We are so impressed by the 5-star health inspection rating; could you tell us more about the specific protocols you use to maintain such high clinical standards?
- 2Since many people praise your physical and occupational therapy programs, how would you describe the personalized approach to rehab for a new resident?
- 3What is the best way for us to stay in regular contact with the nursing team to ensure we are always up to date on any changes in care or medical documentation?
- 4How do the CNAs and nursing staff manage their workflow during busy shifts to ensure that every resident's call light or immediate needs are addressed promptly?
- 5What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with the community here?
- 6In the event of a medical emergency or a sudden change in health status during the night, what is the specific process for notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The PT was absolutely fantastic. Everyone had a great attitude. After my stroke, got so I could walk using a wonderful walker.”
“From his nurses, the doctor, the CNA's, Physical and Occupational Therapy team, Aides, Wound Care speciali”
“After 4 days he received a 1 hour session of therapy. He is disabled and only has use of his dominant hand. He requires help with using the bathroom, yet when he requested it on his 3rd night he was told that he can do it himself”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cloverdale Healthcare Center shows recurring issues across multiple surveys, with medication management and electrical safety systems being the most persistent problems. The facility has repeated deficiencies in pharmacy services and backup power systems across surveys from 2022 to 2025, indicating ongoing operational challenges. One family filed a complaint regarding failure to notify them about a resident's condition changes, though all identified issues have correction plans in place.
Dec 19, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 5, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 9, 2025Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Oct 21, 2022Routine8
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Services Deficiencies
Enure that solid fuel-burning fireplaces are not in patient sleeping areas.
Ownership & Operations
Who Operates This Facility
Cloverdale Healthcare Center
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 47 of 328 (Best)
Ownership & Management
Owners
The Ensign Group INC
Owner · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit cloverdalehealthcare.com
Medicare data downloads
Original nursing home datasets
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