Cleveland Health Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 83 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a clean, warm, and highly compassionate environment where staff treat residents like family. However, you should proactively verify their current medication administration protocols and have clear, written discussions regarding Medicaid eligibility to avoid the financial and communication stresses reported by other families.
Google Reviews
Google Reviews
83 reviews analyzed“Families considering Cleveland Health Care Center can expect highly compassionate, family-like care from a staff that is frequently praised for its kindness and dedication. While the facility excels in cleanliness and resident engagement through activities, some families have raised serious concerns regarding medication accuracy, communication during transitions, and potential instability regarding Medicaid eligibility.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Engaging resident activities and entertainment
- Professional and welcoming administration
Concerns
- Medication management and accuracy errors (mentioned by 2 reviewers)
- Communication breakdowns regarding medical changes or discharge (mentioned by 2 reviewers)
- Uncertainty regarding Medicaid/SSI eligibility and long-term placement (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to positive reviews, often naming specific staff members and acknowledging family details. For negative reviews, the owner uses a professional but firm tone to clarify misconceptions and defend the facility's operational processes.
Questions for Your Tour
- 1It's wonderful to see how much the administration engages with the community through your reviews; how do you typically keep families updated on any changes in a resident's medical care or daily routine?
- 2We've heard great things about the engaging activities here, so could you tell us more about what a typical week of entertainment looks like for the residents?
- 3With the facility being so well-maintained and clean, what specific protocols do you have in place to ensure medication administration is handled with complete accuracy?
- 4Since we are looking at long-term options, do you have staff members who can help us navigate the complexities of Medicaid or SSI eligibility?
- 5In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care?
- 6How does the nursing team ensure that all medical changes are communicated clearly between the shifts and to the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“The staff has literally become like family, they are so sweet with both of them. I have been so impressed by all of the staff, from the cleaning personnel, handyman, Physical Therapist, nurses, all the way to the Administrators.”
“Every staff member greets you with a smile and most importantly I see their love for their residents. I’ve never encountered a staff member that wasn’t kind and pleasant.”
“This is the first nursing home that didn't smell like urine, and I know from doing my uncle's laundry previously that it is difficult to get that smell out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about care issues at this facility, triggering one-third of the deficiency citations. The most recurring problems involve care planning and assessment, medication management, and safety hazards. While all deficiencies show correction dates, care planning issues have persisted across multiple years, suggesting ongoing challenges in developing proper resident care plans.
Dec 31, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Apr 30, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 29, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Mar 13, 2024Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 28, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 7, 2023Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Aug 29, 2024
$16,801
Fine
Aug 28, 2023
$13,397
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HSMTXCLEVELAND LLC
TAMRA HAMPTON
Chain Affiliation
Health Services Management
16 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 10
Ownership & Management
Owners
Baxter, Kevin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit clevelandhealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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