Cleveland Care and Rehab Center
Strong Medicare quality ratings; families often praise recent facility renovations. Still worth an in-person visit.
based on 63 Google reviews
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What this means for your family
While recent reviews highlight significant improvements in facility aesthetics and staff friendliness, the facility has a history of serious clinical and neglect-related complaints. We strongly advise families to conduct an unannounced visit to observe care standards firsthand and to ask management specifically how they ensure timely response times for bedridden residents.
Google Reviews
Google Reviews
63 reviews on Google“Cleveland Care and Rehab Center has received a significant influx of positive reviews since mid-2025, with many visitors praising the recent facility renovations and the friendliness of the staff. However, these positive reports contrast sharply with serious allegations from residents and family members regarding neglect, including reports of long wait times for basic hygiene and concerns over medication management. Prospective families should be aware of this stark divide between the recent aesthetic improvements and historical reports of poor clinical care.”
Quality Themes
Tap a score for detailsStrengths
- Recent facility renovations
- Friendly and compassionate staff
- Helpful administrative and nursing personnel
Concerns
- Neglect regarding basic hygiene and timely assistance for bedridden residents (mentioned by 2 reviewers)
- Poor management and lack of clinical oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has undergone some recent renovations; how have these updates impacted the daily living environment and comfort for the residents?
- 2Given the current staffing ratings, could you walk me through how you ensure that residents who require assistance with basic hygiene and mobility receive timely and consistent support?
- 3I see that you actively engage with feedback online; how do you use that input to improve your clinical oversight and day-to-day management processes?
- 4Could you explain your current protocols for medication management and how you ensure accuracy and safety for residents with complex health needs?
- 5How does your team facilitate communication with families regarding a loved one’s health status or any changes in their care plan?
- 6What does a typical daily activity schedule look like to ensure residents remain socially engaged and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“I’m in Cleveland manor now. I haven’t had a shower in over a month. It can take them up to 8 hours for them to come change me after I’ve let them know I need to be changed.”
“The staff have been super helpful, present and friendly with EMS when we bring patients back from hospitals or take patients out on emergency calls.”
“My mother had health issues and suffered from COPD. And while she had recovered very well this Nursing home was giving her Xanax, giving this kind of medication to a patient with health and breathing issues a medication no one with her condition should have ever received.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints against this facility, with 6 of 34 deficiencies arising from family reports. The facility shows recurring problems with resident rights, medication management, and infection control across multiple surveys spanning several years. While most issues appear corrected, the pattern of complaints and repeat deficiencies in core care areas suggests ongoing quality concerns that families should investigate during visits.
Dec 8, 2025Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 4, 2025Complaint2
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Mar 19, 2025Complaint1
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Apr 5, 2024Routine7
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Dec 6, 2023Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Federal Penalties
Fine
Mar 19, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Cleveland Care and Rehab Center
for profit
Chain Affiliation
Mgm Healthcare
32 facilities nationwide
Chain avg rating: 2.2/5 · Rank 10 of 30
Ownership & Management
Owners
Ok Snf Holdings, LLC
Owner · Organization
Ok Snf Investments, LLC
Owner · Organization
Jfb Ok Trust
Owner (parent company) · Organization
Southeast Ventures Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
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