Clement Manor Health Care Center
Strong Medicare quality ratings; families often praise engaging activity and enrichment programs. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
Clement Manor offers excellent enrichment programs and a strong sense of community, which many residents enjoy. However, families must be vigilant regarding skilled nursing and rehab care; specifically, monitor medication administration and hygiene closely, as multiple reviewers have reported significant lapses in these areas.
Google Reviews
Google Reviews
55 reviews on Google“Clement Manor Health Care Center receives highly polarized reviews, with some families praising the compassionate, attentive care and vibrant activity programs, while others report severe neglect and communication failures. Recurring criticisms focus on understaffing, poor hygiene, and inconsistent medication management, particularly in the skilled nursing and rehab units. Prospective families should conduct a thorough, unannounced tour and ask pointed questions about staffing ratios and oversight protocols.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activity and enrichment programs
- Warm, compassionate staff in memory care
- Well-maintained and attractive facility grounds
- Strong physical and occupational therapy services
Concerns
- Severe understaffing and slow response times (mentioned by 5 reviewers)
- Poor hygiene and lack of basic resident care (bathing/grooming) (mentioned by 4 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- Inconsistent communication and unresponsiveness from administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the strong focus on enrichment, could you walk me through a typical daily activity schedule for residents and how you ensure everyone is encouraged to participate?
- 2I noticed that staffing levels are a high priority for families; could you explain how your team manages call-light response times and ensures consistent daily attention for each resident?
- 3Could you describe the specific protocols in place for medication management to ensure accuracy and safety for residents who require multiple daily doses?
- 4What is your process for maintaining consistent communication with families regarding a resident's daily hygiene, grooming, and overall well-being?
- 5I appreciate that your team actively responds to feedback online; how do you use that family input to improve the day-to-day experience for your residents?
- 6How does your nursing team coordinate with the physical and occupational therapy staff to ensure that a resident's care plan is being followed consistently throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“My mom fell, and was laying on her bedroom floor for 5 hours! ... The nighttime nurse lied about giving my mom her medication, then admitted she was overwhelmed with work and didn't remember if she gave meds to her.”
“My mother was in the skilled nursing unit and she wasn’t bathed for 17 days, her clothes weren’t washed for 20 days, and after two complaints to her social worker she no longer returned our telephone calls or emails.”
“We placed my mother in the care of the team at Clement Manor in March of 2025 and are so grateful for the dedicated support she received during her time there. ... they kept her safe, nourished, comfortable, and well groomed, and were highly communicative at all stages of her journey.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Clement Manor has a concerning pattern of recurring building safety and electrical system issues across all three surveys, with generator problems cited three times and medical gas storage issues twice. The facility also had deficiencies in medication management and resident care services in 2023. While all violations have correction dates indicating the facility addresses problems when cited, the repeated infrastructure and safety issues suggest ongoing maintenance challenges that families should discuss during visits.
Feb 12, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 12, 2024Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 25, 2023Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Jul 7, 2022Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Clement Manor Health Care Center
nonprofit
Chain Affiliation
Franciscan Sisters of Christian Charity
3 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit clementmanor.com
Medicare data downloads
Original nursing home datasets
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