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Nursing HomeMedicaid Investigative

Clay Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1053 Clinic Drive, Ivydale, WV 2511360 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 15 Google reviews

5
4
3
2
1

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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • High staff turnover (58%)
  • High RN turnover (89%)

Below average in WV · Below recommended RN staffing · Above average staffing · Below chain average · $16,149 in fines · Abuse citation

Source: Medicare data

What this means for your family

The facility is highly regarded for its physical therapy and rehabilitation outcomes, making it a strong candidate for post-surgery recovery. However, families should be aware of potential understaffing and communication gaps; we recommend scheduling an in-person tour to observe staff-to-resident interactions and asking specifically how they handle family inquiries during busy shifts.

Google Reviews

Google Reviews

15 reviews analyzed
Clay Healthcare Center receives mixed feedback, with recent reviews highlighting a clean environment and a dedicated rehabilitation team that helps patients recover. However, some families report significant concerns regarding consistent communication, potential understaffing, and occasional unprofessional behavior from staff members. While many long-term families appreciate the care provided, the facility's high administrative turnover and responsiveness to inquiries remain points of contention.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0Activities8.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Effective post-surgery rehabilitation therapy
  • Clean and well-maintained facility
  • Kind and helpful nursing and CNA staff
  • Supportive environment for long-term recovery

Concerns

  • Difficulty reaching staff via telephone (mentioned by 2 reviewers)
  • Understaffing issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02016(1)3.02019(1)2.32022(3)5.02023(1)1.02024(3)4.22025(6)5.02026(2)

Distribution

5
9
4
1
3
1
2
0
1
4

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed that reaching the facility by phone can sometimes be a challenge; what is the best way for family members to get timely updates on their loved one's care?
  • 2Given the current staffing levels, how do you ensure that residents receive prompt attention when they need assistance with daily tasks?
  • 3With your facility having a strong reputation for post-surgery rehabilitation, how do you tailor those recovery programs for long-term residents who may have different needs?
  • 4I see that you occasionally respond to feedback online; how do you use that input to improve the daily quality of life and activities for the residents?
  • 5In light of the recent health inspection reports, what specific steps is the leadership team taking to address those findings and improve the overall care experience?
  • 6How does your team handle medical emergencies or changes in a resident's condition during the evening and weekend hours when staffing is typically leaner?

Personalized based on this facility's data


Key Review Excerpts

The Staff were all so nice, helpful and caring to my wife during her stay there for post-surgery rehabilitation! The CNA, Nursing, and Activities Staff all took really good care of her with her unique physical needs.

Rehab patient's husband · 2026★★★★★

The entire staff is kind and helpful all though understaffed a lot. They have been very good to my Dad. When there has been issues they have worked hard to resolve them.

Long-term resident's family · 2025★★★★★

Staff worked really hard to get him back to feeling like a human. We were able to leave and come back home after 6 months. The food was good.

Long-term resident's spouse · 2025★★★★★
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
85%
Registered nurses for medical care
Total Nursing
3.70hrs
90%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
89%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility82.7%
Worse than Avg
Here
82.7%
US
95.5%
WV
97.6%
Clay
97.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.4%
WV
14.0%
Clay
19.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
WV
7.2%
Clay
10.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
19.5%
WV
27.0%
Clay
20.2%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility9.8%
Worse than Avg
Here
9.8%
US
3.2%
WV
4.5%
Clay
3.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
15.3%
WV
17.2%
Clay
14.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility48.1%
Worse than Avg
Here
48.1%
US
79.7%
WV
79.4%
Clay
82.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility57.3%
Worse than Avg
Here
57.3%
US
81.8%
WV
78.4%
Clay
86.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WV
1.0%
Clay
2.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Near state avg (13.8)
1 complaint-triggered
$16,149 in fines

A family filed a complaint that triggered findings of resident abuse or neglect, which is a serious red flag requiring careful consideration. Clay Healthcare Center shows recurring problems with medication management and care planning across all three surveys from 2022 to 2025, indicating persistent systemic issues. While the facility reports correcting deficiencies, the pattern of repeated violations in critical areas like pharmacy services and resident assessments suggests ongoing challenges with quality oversight and resident safety.

May 22, 2025Complaint
1
0600Severe

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 22, 2025Routine
9
0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756MinorCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812MinorCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814MinorCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0919MinorCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Nov 1, 2023Routine
18
0756ModerateCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0755ModerateCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0679MinorCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0558MinorCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0583MinorCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0776MinorCorrected

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0881MinorCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0291MinorCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0346MinorCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

Jun 29, 2022Routine
12
0914ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0695ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0868ModerateCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692MinorCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0742MinorCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Federal Penalties

Fine

May 22, 2025

$16,149

Ownership & Operations

Who Operates This Facility

Owner / Operator

Clay Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Communicare Health

Chain Size

122 facilities nationwide

Chain avg rating: 2.8/5 · Rank 104 of 121

Ownership & Management

Owners

Wv Amfm Op Co., LLC

Owner · Organization

100%

Odenthal, Richard

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Romeo, DominicOfficer / DirectorStoltz, CharlesOfficer / DirectorWilheim, RonaldOfficer / DirectorClinic Mgt Co., LLCManagerGroves, DonnaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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