Clay County Health and Rehabilitation
Strong Medicare quality ratings; families often praise warm, compassionate nursing staff. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
This facility is widely praised for its compassionate staff and effective rehabilitation services, making it a strong candidate for recovery. However, given reports of staffing and supply issues, we recommend asking the administration directly about their current staffing ratios and how they manage supply inventory to ensure your loved one's needs are consistently met.
Google Reviews
Google Reviews
34 reviews on Google“Clay County Health and Rehabilitation is highly regarded by many families for its warm, compassionate staff and family-like atmosphere. While most reviewers praise the quality of care and therapy services, there are isolated concerns regarding staffing levels and supply shortages that prospective families should investigate.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing staff
- Effective rehabilitation therapy team
- Clean, odor-free facility
- Welcoming, family-like environment
Concerns
- Chronic understaffing (mentioned by 2 reviewers)
- Occasional shortages of essential supplies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's 3-star staffing rating, how do you ensure that residents receive consistent attention and timely assistance throughout the day?
- 2I noticed some feedback regarding occasional supply shortages; what systems do you have in place to ensure that essential care items are always readily available for residents?
- 3With your strong reputation for a family-like environment, what specific daily activities or social programs are available to help residents feel connected and engaged?
- 4Since you have a 4-star health inspection rating, could you walk us through your process for maintaining such high standards of cleanliness and resident safety?
- 5In the event of a medical emergency, what is your protocol for coordinating care and communicating with family members during off-hours?
- 6I appreciate that you actively engage with families online; how do you incorporate feedback from those digital conversations into your daily operations and care improvements?
Personalized based on this facility's data
Key Review Excerpts
“The rehab therapists worked hard and got my mom back to strength and now she is happy at home.”
“I am overwhelmed at the love a support they show my mom. The staff is friendly and attentive. I can tell they truly love my mom.”
“The nursing home is in a beautiful mountain setting away from busy streets and traffic, residents can sit out on front porch in rocking chairs and be safe there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Clay County Health and Rehabilitation shows a mixed record with 11 deficiencies across three surveys, all corrected by the facility. The most recent 2025 survey identified concerns with resident assessments and care planning, while a 2023 survey found issues with medication management and infection control. Building safety and maintenance problems have appeared consistently across surveys, suggesting ongoing facility management challenges that families should discuss during visits.
Feb 27, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Oct 26, 2023Routine4
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 5, 2022Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Clay County Health and Rehabilitation
for profit
Chain Affiliation
Avardis Health
38 facilities nationwide
Chain avg rating: 2.3/5 · Rank 9 of 35
Ownership & Management
Owners
Hayesville Parentco LLC
Owner · Organization
Evh Holdco LLC
Owner (parent company) · Organization
Ncop Holdco LLC
Owner (parent company) · Organization
Nu C II Irrevocable Trust
Owner (parent company) · Organization
Nu C Irrevocable Trust
Owner (parent company) · Organization
Snf Care Centers LLC
Owner (parent company) · Organization
Zenith Holdco II LLC
Owner (parent company) · Organization
Zenith Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit claycountycare.com
Medicare data downloads
Original nursing home datasets
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