Clark's Mountain Nursing Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 67 Google reviews
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What this means for your family
This facility offers excellent activity programs and a strong therapy team, which many families appreciate. However, given the serious reports of hygiene neglect and delayed response times, we strongly advise you to conduct unannounced visits and ask specifically about their protocols for call-light response and incontinence care.
Google Reviews
Google Reviews
67 reviews on Google“Clark's Mountain Nursing Center receives high praise for its compassionate staff, engaging activities, and effective therapy department, with many families noting a warm, resident-centered environment. However, significant concerns exist regarding inconsistent care, specifically reports of residents being left in soiled conditions and neglect, alongside complaints about cold or poor-quality food and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Active and engaging resident activities
- Strong physical therapy team
- Welcoming and clean facility environment
Concerns
- Neglect and hygiene issues (delayed assistance with incontinence) (mentioned by 2 reviewers)
- Poor food quality and temperature (mentioned by 3 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very high response rate to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what is your process for ensuring residents receive timely assistance with personal care and hygiene throughout the day?
- 3Could you walk me through the dining program and how you ensure meals are served at the appropriate temperature and meet the nutritional preferences of the residents?
- 4Given your strong physical therapy team, how do you integrate these exercises into the active daily schedule for residents?
- 5What is your protocol for communication when families are trying to reach the nursing staff for updates on their loved ones?
- 6How does your team handle medical emergencies or changes in a resident's condition to ensure they receive immediate attention?
Personalized based on this facility's data
Key Review Excerpts
“My concerns were ignored about my loved one. I asked repeatedly for a UTI to be tested for as she showed signs of confusion... Once at the hospital it was discovered that she had a very severe UTI and bed sores.”
“She complains a lot of being left for up to two hours in wet diapers or worse, sitting in her own diarrhea. She tells me constantly that some of the aides come in, turn off her call light, and walk back out without helping her get cleaned up.”
“I love all the activities that are available for residents. Keeps them active and social. Great therapy department as well. I love that residents are treated as family. My only suggestion would be more staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Clark's Mountain Nursing Center has a moderate deficiency record with 10 violations across three surveys, all corrected by the facility. The most frequent issues involve fire safety systems (smoke barriers, exit lighting, fire extinguishers), electrical safety, and infection control. Problems appear to be different issues each survey rather than recurring patterns, suggesting the facility addresses deficiencies when identified but may need stronger preventive maintenance systems.
Jan 31, 2025Routine5
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 6, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 18, 2022Routine2
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Ownership & Operations
Who Operates This Facility
Clark's Mountain Nursing Center
for profit
Chain Affiliation
Americare Senior Living
23 facilities nationwide
Chain avg rating: 3.6/5 · Rank 6 of 23 (Best)
Ownership & Management
Owners
Hwj LLC
Owner · Organization
Ford, Julianna
Owner (parent company)
Montgomery, Henley
Owner (parent company)
Montgomery, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit americareusa.net
Medicare data downloads
Original nursing home datasets
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