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Nursing HomeMedicaid Investigative

Clara Manor Nursing Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3621 Warwick Boulevard, Hanover Place · Kansas City, MO 6411190 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.1/5

based on 27 Google reviews

5
4
3
2
1
Clara Manor Nursing Home Nursing Home in Kansas City, MO — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (37 vs median 10)

Below average in MO · Critically understaffed (RN) · Significantly below average staffing · Low staff turnover (stable workforce) · $18,180 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

We strongly advise caution when considering this facility due to recurring reports of poor communication and administrative negligence. If you proceed, ensure you have a direct, reliable point of contact and monitor your loved one's care closely, as multiple families have reported significant lapses in oversight.

Google Reviews

Google Reviews

27 reviews on Google
Clara Manor Nursing Home faces significant criticism regarding communication, administrative oversight, and staffing levels. While a few residents report positive experiences with specific staff members and pet-friendly policies, multiple families have reported severe issues including failure to notify relatives of a death and poor responsiveness to phone inquiries.

Quality Themes

Tap a score for details
Food5.0Staff2.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms1.0Value1.0

Strengths

  • Pet-friendly environment
  • Some individual staff members are described as kind
  • Acceptable food quality

Concerns

  • Poor communication and lack of responsiveness to families (mentioned by 4 reviewers)
  • Inadequate staffing levels (mentioned by 3 reviewers)
  • Disrespectful or unprofessional staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'21(1)'23(2)'25(12)'26(3)

Distribution · 32 analyzed

5
6
4
2
3
0
2
4
1
20

How They Respond to Reviews

26%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent focus on staffing levels, could you walk me through how you ensure consistent, high-quality care for residents across all three shifts?
  • 2I noticed that communication is a top priority for families; what specific systems do you have in place to keep us updated on our loved one's daily well-being and any changes in their health?
  • 3I see that Clara Manor is pet-friendly, which is wonderful—how do you integrate pets into the daily life and social activities here?
  • 4How do you approach ongoing professional development and training to ensure that all staff members consistently provide the respectful, compassionate care that our family is looking for?
  • 5With 37 recent state violations, what specific steps or quality improvement initiatives has the facility implemented to address these concerns and improve your overall care standards?
  • 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly can we expect to be notified as a family?

Personalized based on this facility's data


Key Review Excerpts

My family just found out that my great uncle passed away at this facility, and was cremated, and our family was NEVER NOTIFIED!!!

Family member of deceased resident · 2019☆☆☆☆

this facility dropped one of their residents off at my place of employment, which was supposed to be at his doctors appointment. He was with us for 2 hours without getting picked up!

Community member/witness · 2025☆☆☆☆

Very poorly run. They loose the residents laundry in their laundry. They don't offer to replace the items. The staff is very disrespectful to the residents.

Family member · 2025☆☆☆☆
Source: 27 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.17hrs
23%
Registered nurses for medical care
Total Nursing
1.70hrs
41%
All nurses + aides combined
Staff Turnover
22%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
19.4%
MO
17.9%
Jackson
21.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
12.1%
MO
16.7%
Jackson
9.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
MO
84.4%
Jackson
95.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
15.3%
MO
18.9%
Jackson
17.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
14.4%
MO
19.1%
Jackson
15.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.3%
Better than Avg
Here
14.3%
US
19.5%
MO
25.4%
Jackson
21.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
MO
65.9%
Jackson
88.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
6penalties
Above state avg (12.0)
24 complaint-triggered
$18,180 in fines

Clara Manor Nursing Home shows a concerning pattern of recurring abuse and neglect complaints, with families filing multiple reports leading to 24 complaint-triggered deficiencies. The facility repeatedly struggles with protecting residents from abuse and neglect, medication management, and food safety issues. While all cited deficiencies show correction dates, the persistent nature of serious violations—particularly multiple abuse protection failures across recent surveys—raises significant safety concerns that families should carefully consider.

Nov 20, 2025Complaint
2
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 17, 2025Routine
19
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0574Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 27, 2025Complaint
1
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 26, 2025Complaint
1
0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Jan 14, 2025Complaint
4
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Nov 22, 2024Complaint
5
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0740Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Federal Penalties

Payment Denial

Oct 17, 2025

9-day denial

Payment Denial

Jun 27, 2025

8-day denial

Payment Denial

Nov 22, 2024

62-day denial

Payment Denial

Jul 31, 2024

16-day denial

Fine

Jun 12, 2023

$4,545

Fine

May 23, 2023

$13,635

Ownership & Operations

Who Operates This Facility

Owner / Operator

Clara Manor Nursing Home

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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