Clara Manor Nursing Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (37 vs median 10)
Below average in MO · Critically understaffed (RN) · Significantly below average staffing · Low staff turnover (stable workforce) · $18,180 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
We strongly advise caution when considering this facility due to recurring reports of poor communication and administrative negligence. If you proceed, ensure you have a direct, reliable point of contact and monitor your loved one's care closely, as multiple families have reported significant lapses in oversight.
Google Reviews
Google Reviews
27 reviews on Google“Clara Manor Nursing Home faces significant criticism regarding communication, administrative oversight, and staffing levels. While a few residents report positive experiences with specific staff members and pet-friendly policies, multiple families have reported severe issues including failure to notify relatives of a death and poor responsiveness to phone inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Pet-friendly environment
- Some individual staff members are described as kind
- Acceptable food quality
Concerns
- Poor communication and lack of responsiveness to families (mentioned by 4 reviewers)
- Inadequate staffing levels (mentioned by 3 reviewers)
- Disrespectful or unprofessional staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you walk me through how you ensure consistent, high-quality care for residents across all three shifts?
- 2I noticed that communication is a top priority for families; what specific systems do you have in place to keep us updated on our loved one's daily well-being and any changes in their health?
- 3I see that Clara Manor is pet-friendly, which is wonderful—how do you integrate pets into the daily life and social activities here?
- 4How do you approach ongoing professional development and training to ensure that all staff members consistently provide the respectful, compassionate care that our family is looking for?
- 5With 37 recent state violations, what specific steps or quality improvement initiatives has the facility implemented to address these concerns and improve your overall care standards?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly can we expect to be notified as a family?
Personalized based on this facility's data
Key Review Excerpts
“My family just found out that my great uncle passed away at this facility, and was cremated, and our family was NEVER NOTIFIED!!!”
“this facility dropped one of their residents off at my place of employment, which was supposed to be at his doctors appointment. He was with us for 2 hours without getting picked up!”
“Very poorly run. They loose the residents laundry in their laundry. They don't offer to replace the items. The staff is very disrespectful to the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
13
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Clara Manor Nursing Home shows a concerning pattern of recurring abuse and neglect complaints, with families filing multiple reports leading to 24 complaint-triggered deficiencies. The facility repeatedly struggles with protecting residents from abuse and neglect, medication management, and food safety issues. While all cited deficiencies show correction dates, the persistent nature of serious violations—particularly multiple abuse protection failures across recent surveys—raises significant safety concerns that families should carefully consider.
Nov 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 17, 2025Routine19
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 26, 2025Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jan 14, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nov 22, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Federal Penalties
Payment Denial
Oct 17, 2025
9-day denial
Payment Denial
Jun 27, 2025
8-day denial
Payment Denial
Nov 22, 2024
62-day denial
Payment Denial
Jul 31, 2024
16-day denial
Fine
Jun 12, 2023
$4,545
Fine
May 23, 2023
$13,635
Ownership & Operations
Who Operates This Facility
Clara Manor Nursing Home
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit snfmanagementservices.com
Medicare data downloads
Original nursing home datasets
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