Cimarron Pointe Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 16 Google reviews
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What this means for your family
While the facility has historically been praised for its cleanliness and meal quality, recent reports of serious communication failures and staff negligence are concerning. We strongly advise families to conduct unannounced visits and specifically ask management about their protocols for notifying families during medical emergencies.
Google Reviews
Google Reviews
16 reviews on Google“Cimarron Pointe Care Center presents a polarized experience, with older reviews praising the cleanliness and staff, while more recent feedback highlights significant concerns regarding care quality and communication. Families have reported serious issues including failure to notify relatives of medical emergencies and allegations of neglect or mistreatment. While some visitors appreciate the facility's physical environment, the recurring complaints about staff turnover and poor oversight suggest a decline in standards.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Reliable laundry services
- Variety of meal options
Concerns
- Poor communication regarding medical emergencies (mentioned by 2 reviewers)
- Staff negligence and lack of care (mentioned by 3 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since we've heard great things about the meal variety here, could you tell us more about how the dining menu is planned and how residents participate in mealtime?
- 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 3In the event of a sudden medical change or an emergency after hours, what is the specific process for notifying the family immediately?
- 4What steps is the facility currently taking to improve staff-to-resident interaction and ensure every resident receives attentive, personalized care?
- 5We've noticed some comments regarding facility maintenance; what is your current schedule for deep cleaning and upkeep of the resident rooms and common areas?
- 6Could you describe the types of daily social activities or outings available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was placed here for dementia. She was placed here in October of 2016. It is a nice clean facility. The staff is always courteous and helpful.”
“He was sent to the hospital two times and we were never called. He started going down hill and the nursing home said had mono. He never got better until his daughter took him our and took him to Indiana where he is doing better in the hospital and his diagnosis is Sepsisfrom a utility.”
“They do a good job of providing a wide variety of good meals for their patients. They did her laundry for us and not one time were any of her clothes misplaced or lost.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cimarron Pointe has faced significant concerns with families filing multiple complaints that triggered federal inspections, particularly around medication management, nutrition and dining services, and care planning. Recurring issues include medication errors, inadequate food provision, and delays in developing resident care plans, with some problems persisting across multiple surveys from 2022 through 2024, though the facility reports corrections for each deficiency.
Jun 13, 2024Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 13, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 28, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Jul 14, 2023Complaint5
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 5, 2023Routine10
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Keep all essential equipment working safely.
Feb 7, 2022Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Ownership & Operations
Who Operates This Facility
Cimarron Pointe Care Center
for profit
Chain Affiliation
Conhold
5 facilities nationwide
Chain avg rating: 3.6/5 · Rank 3 of 5
Ownership & Management
Owners
Sullivan, James
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit cimarronpointe.us
Medicare data downloads
Original nursing home datasets
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