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Nursing HomeMedicaid Top Rated

Christian Health Center

Strong Medicare quality ratings; families often praise clean, well-maintained environment. Still worth an in-person visit.

200 Sterling Drive, Hopkinsville, KY 42240114 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 70 Google reviews

5
4
3
2
1
Christian Health Center Nursing Home in Hopkinsville, KY — Street View
Street View

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What this means for your family

While recent reviews suggest a positive experience for some, the facility has a history of serious, recurring complaints regarding staffing levels and patient hygiene. We strongly recommend that you conduct an unannounced visit, specifically observing the transition or rehab wings, and ask management directly how they address the specific concerns regarding weekend staffing and patient monitoring.

Google Reviews

Google Reviews

70 reviews analyzed
Christian Health Center receives polarized feedback, with many reviewers praising the facility's cleanliness and the kindness of individual staff members. However, several families have raised serious allegations regarding understaffing, poor patient hygiene, and neglect, particularly in the rehab and transition wings. Prospective families should be aware of these conflicting reports regarding the quality of care and staff responsiveness.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean8.0Activities9.0Meds1.0MemoryN/AComms4.0ValueN/A

Strengths

  • Clean, well-maintained environment
  • Engaging activities and volunteer programs
  • Kind and professional nursing staff
  • Helpful rehab team

Concerns

  • Chronic understaffing leading to neglect (mentioned by 4 reviewers)
  • Poor hygiene and lack of patient monitoring (mentioned by 3 reviewers)
  • Staff unprofessionalism (using phones, socializing instead of working) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(8)'20(10)'22(1)'24(1)'26(5)

Distribution

5
20
4
2
3
2
2
1
1
5

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your CMS staffing rating is a 4/5; could you walk me through how you ensure consistent bedside attention and hygiene checks during shift changes?
  • 2Given the importance of medication management, what specific protocols or double-check systems do you have in place to ensure accuracy for residents?
  • 3I see you have an active volunteer program; could you share some examples of how these volunteers interact with residents during their daily activities?
  • 4How do you foster a professional environment where staff remain focused on resident care throughout their entire shift?
  • 5I appreciate that you engage with feedback online; how do you typically communicate with families when concerns about a loved one's daily care arise?
  • 6In the event of a medical change or emergency, what is your process for keeping family members informed and involved in the care plan?

Personalized based on this facility's data


Key Review Excerpts

The RN's in the rehab 100 wing are wonderful. They're always there for you. They work too hard, always busy but never too busy to take the time and listen.

Long-term resident's family · 2024★★★★★

The whole staff was loving and caring to her and my FIL. When we had questions, they took time to listen and respond.

Rehab patient's family · 2025★★★★

The TTH wing is under staffed although the current Director of Nursing doesn't think so. To the DON: Residents are NOT being cared for!!!!!!! They sit on their phones, talk & don't do their jobs.

Family member · 2020☆☆☆☆
Source: 70 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.72hrs
96%
Registered nurses for medical care
Total Nursing
4.18hrs
OK
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.9%
Worse than Avg
Here
34.9%
US
15.3%
KY
15.5%
Christian
17.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
KY
16.5%
Christian
14.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
14.4%
KY
14.7%
Christian
18.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.5%
Worse than Avg
Here
32.5%
US
19.5%
KY
29.6%
Christian
28.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.0%
Better than Avg
Here
11.0%
US
15.4%
KY
16.4%
Christian
22.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.9%
Mixed vs Avgs
Here
92.9%
US
93.4%
KY
94.3%
Christian
82.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.6%
Better than Avg
Here
91.6%
US
79.7%
KY
83.6%
Christian
62.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.5%
Mixed vs Avgs
Here
77.5%
US
81.8%
KY
83.9%
Christian
54.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
KY
1.7%
Christian
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (3.4)
Clean record — no deficiencies

Christian Health Center has 18 deficiencies across three surveys with no complaints filed by families. The facility shows recurring issues with fire safety systems, care planning, and resident rights. While all deficiencies were corrected with provider-submitted dates, fire safety problems persisted across multiple surveys (2018 and 2025), indicating ongoing infrastructure challenges that families should consider when evaluating this facility.

Mar 27, 2025Routine
6
0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521ModerateCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761ModerateCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353MinorCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Mar 11, 2020Routine
4
0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Dec 13, 2018Routine
8
0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321MinorCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0558MinorCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0744MinorCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Christian Health Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Christian Care Communities

Chain Size

5 facilities nationwide

Chain avg rating: 2.8/5 · Rank 1 of 5 (Best)

Ownership & Management

Owners

Christian Care Communities, INC

Owner · Organization

100%

Key personnel

Bell, JillOfficer / DirectorCalloway, NicoleOfficer / DirectorHughes, JenniferOfficer / DirectorStanley, DavidOfficer / DirectorSpalding, MaryOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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