Chowan River Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
This facility receives high marks for its rehab therapy and cleanliness, making it a strong contender for short-term recovery. However, given the recurring reports of staff rudeness and concerns about responsiveness to residents' needs, we strongly recommend visiting during off-hours and speaking directly with current residents to gauge the culture of care.
Google Reviews
Google Reviews
26 reviews on Google“Chowan River Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the facility for its exceptional rehab services and attentive nursing staff. However, there are serious, recurring allegations regarding staff rudeness, neglect, and poor responsiveness to residents' basic needs, particularly regarding call bells or assistance requests. Prospective families should weigh the positive experiences of rehab patients against the concerning reports of inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, attentive nursing staff
- Clean and well-maintained facility
- Appetizing, home-cooked food quality
Concerns
- Staff rudeness and poor attitude toward residents and families (mentioned by 3 reviewers)
- Neglect and slow response to resident calls for help (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how are these sessions integrated into a resident's daily routine to ensure they stay active?
- 2With a 4-star CMS rating for health inspections, what specific protocols do you have in place to maintain this high standard of cleanliness and care?
- 3I understand staffing can be a challenge in this industry; could you walk me through your current approach to ensuring residents receive timely assistance when they press their call lights?
- 4We want to ensure our loved one feels truly welcomed and respected; what training or culture-building initiatives are currently in place to foster positive, compassionate interactions between staff and residents?
- 5Since many families have praised the quality of the home-cooked meals, how do you accommodate individual dietary needs or preferences while maintaining that standard?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and communicating with the family during those critical moments?
Personalized based on this facility's data
Key Review Excerpts
“My father had a difficult diagnosis and the staff went above and beyond (especially Nurse Shanita) every day for him.”
“The entire admin and nursing staff did a remarkable job providing the time, customized care and attention specific to our unique needs. As an out of town caregiver for my loved one, At no point did I ever feel isolated or removed from the da”
“Care is wonderful w mama, but please take care of Mr George,he's constantly hollering for attention from someone,and has no family.i can hear him clear as day over the phone,he's crying for help to be fed..”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
1
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing challenges with building safety systems and resident care quality. Most concerning are complaint-triggered issues where families reported problems with family notification and treatment quality. The facility shows recurring deficiencies across fire safety systems, care planning, and communication with families. While most past issues have been corrected, recent surveys in 2024-2025 continue to identify problems with dialysis care and resident notification requirements, suggesting persistent operational challenges.
Apr 2, 2025Routine5
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
May 30, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 22, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Dec 2, 2022Routine7
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Chowan River Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 13 of 44
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit chowanrivercare.com
Medicare data downloads
Original nursing home datasets
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