Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 72 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 86% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 25 findings, above the WI average of 9.8. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Franciscan Villa receives highly polarized feedback, with some families praising the compassionate staff and effective rehabilitation services, while others report severe neglect and communication failures. Recurring complaints highlight issues with medication management, poor responsiveness, and inadequate care for residents with dementia. Prospective families should be aware of the significant gap between the positive experiences of some and the distressing reports of others regarding basic care standards.
Quality Themes
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Concerns
Rating Trends
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Distribution · 74 analyzed
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Key Review Excerpts
“My grandfather was here for 2 weeks on hospice care, and we had a hard time getting the nurse to consistently give him pain meds to keep him comfortable. He had bed sores but was not turned regularly.”
“My dad has been here for a year and a half. Everyone here treats my dad like family. He is very well cared for by the Nursing/CNA staff and feels very comfortable staying here.”
“My elderly father stayed here for rehab for six weeks and the experience was mixed at best. There are some very caring people here and the food is good but communication with family members is very poor.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have repeatedly filed complaints leading to 37 deficiencies, highlighting persistent concerns about accident prevention and safety supervision, abuse protection, and medication management. The facility shows an ongoing pattern of safety hazards and supervision failures across multiple surveys, with recent complaints in 2025 involving resident safety and financial protection. While deficiencies appear to be corrected when cited, the recurring nature of fundamental safety and care issues suggests systemic challenges that families should carefully consider.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Nov 13, 2025
$48,620
Fine
Jul 16, 2025
$26,685
Fine
Feb 20, 2025
$44,532
Fine
Nov 8, 2024
$121,797
Fine
Dec 5, 2023
$15,593
Payment Denial
Dec 5, 2023
11-day denial
Chi Franciscan Villa
nonprofit
Commonspirit Health
18 facilities nationwide
Chain avg rating: 3.0/5 · Rank 17 of 19 (Lowest rating)
Owners
Sylvania Franciscan Health
Owner · Organization
Commonspirit Health
Owner (parent company) · Organization
Archon, Angela
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Black, Paul
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Dauwer, Ellen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Gemma, Ann Marie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hanelt, Peter
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hardy-Waller, Antoinette
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kaplan, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Lassiter, Wright
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mckenna, Michelle
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Medler, Linda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Reyes, Carolyn
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Steele, Patrick
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Yang, Phoebe
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Yates, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
72 reviews from families & visitors
Official Website
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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