Chi Franciscan Villa
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 72 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 7)
Bottom 25% in WI · Below recommended RN staffing · Worst in COMMONSPIRIT HEALTH chain · $271,775 in fines · Abuse citation
What this means for your family
While some families report positive rehabilitation experiences, the recurring reports of neglect, poor communication, and inability to manage dementia behaviors are significant red flags. If you choose this facility, we strongly recommend conducting unannounced visits and ensuring you have a direct line of communication with nursing leadership, as responsiveness appears to be a major systemic issue.
Google Reviews
Google Reviews
72 reviews on Google“Franciscan Villa receives highly polarized feedback, with some families praising the compassionate staff and effective rehabilitation services, while others report severe neglect and communication failures. Recurring complaints highlight issues with medication management, poor responsiveness, and inadequate care for residents with dementia. Prospective families should be aware of the significant gap between the positive experiences of some and the distressing reports of others regarding basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and speech therapy programs
- Clean and well-maintained facility environment
- Active and engaging activity programs
Concerns
- Poor communication with family members (mentioned by 5 reviewers)
- Neglect of basic care (hygiene, turning, medication) (mentioned by 4 reviewers)
- Understaffing and slow response times (mentioned by 3 reviewers)
- Inadequate handling of dementia/behavioral needs (mentioned by 3 reviewers)
- Poor food quality and failure to follow dietary preferences (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed some families have shared great things about your activity programs; could you tell me more about what a typical day of engagement looks like for the residents?
- 2How does the nursing team ensure that medication schedules and daily hygiene needs are consistently met for every resident?
- 3What specific protocols do you have in place to ensure staff can respond quickly to call lights, especially during busy shifts?
- 4How do you approach communication with family members to ensure we are always kept up-to-date on our loved one's well-being?
- 5Could you describe your specialized approach to managing the unique behavioral and care needs of residents in your memory care program?
- 6What is the process for managing medical emergencies after hours, and how is the physician notified?
Personalized based on this facility's data
Key Review Excerpts
“My grandfather was here for 2 weeks on hospice care, and we had a hard time getting the nurse to consistently give him pain meds to keep him comfortable. He had bed sores but was not turned regularly.”
“My dad has been here for a year and a half. Everyone here treats my dad like family. He is very well cared for by the Nursing/CNA staff and feels very comfortable staying here.”
“My elderly father stayed here for rehab for six weeks and the experience was mixed at best. There are some very caring people here and the food is good but communication with family members is very poor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints leading to 37 deficiencies, highlighting persistent concerns about accident prevention and safety supervision, abuse protection, and medication management. The facility shows an ongoing pattern of safety hazards and supervision failures across multiple surveys, with recent complaints in 2025 involving resident safety and financial protection. While deficiencies appear to be corrected when cited, the recurring nature of fundamental safety and care issues suggests systemic challenges that families should carefully consider.
Feb 18, 2026Complaint9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 23, 2025Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Nov 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 17, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 16, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 30, 2025Complaint5
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Feb 20, 2025
$44,532
Fine
Nov 8, 2024
$121,797
Fine
Dec 5, 2023
$15,593
Payment Denial
Dec 5, 2023
11-day denial
Fine
Jul 12, 2023
$89,853
Ownership & Operations
Who Operates This Facility
Chi Franciscan Villa
nonprofit
Chain Affiliation
Commonspirit Health
19 facilities nationwide
Chain avg rating: 3.0/5 · Rank 17 of 19 (Worst)
Ownership & Management
Owners
Sylvania Franciscan Health
Owner · Organization
Commonspirit Health
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit chilivingcommunities.org
Medicare data downloads
Original nursing home datasets
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