Chesterwood Village
Strong Medicare quality ratings; families often praise engaging activities and social events. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
While the facility offers strong therapy services and a vibrant social calendar, the reports of neglect and poor management communication are significant red flags. If you are considering this facility, we strongly recommend conducting unannounced visits during weekends or evenings to verify the level of care and staff presence for yourself.
Google Reviews
Google Reviews
22 reviews on Google“Chesterwood Village presents a stark divide in experiences, with some families praising the facility's active social calendar and therapy services while others report severe neglect and dishonesty from management. While the physical environment and activity programs are frequently highlighted as positives, critics raise serious concerns regarding the quality of care and the responsiveness of leadership.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social events
- Effective physical therapy services
- Attractive and well-maintained facility
Concerns
- Negligent care and lack of staff responsiveness (mentioned by 3 reviewers)
- Management dishonesty and lack of accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they use their call lights?
- 2I noticed the facility has a strong reputation for social events; could you walk me through how you keep residents engaged and connected throughout the week?
- 3How does your leadership team approach communication with families, especially when concerns regarding care or accountability arise?
- 4With the recent focus on physical therapy services, how do you coordinate between the therapy team and the nursing staff to ensure consistent care for residents?
- 5I see that you actively respond to feedback online; how do you use that family input to make tangible improvements to the daily experience here?
- 6What is your procedure for managing medical emergencies, and how quickly can a family expect to be notified if there is a change in a resident's condition?
Personalized based on this facility's data
Key Review Excerpts
“The residents always have so much fun there! Live music, happy hours, games and activities! The best is watching Reds games on the big screen in the movie theater!”
“Great group of therapists! They are very attentive and worked with me to become pain free! Highly recommend!”
“Majority of the people that work there could care less about your loved one. Doesn’t matter how many times you call, are out at the facility or be an advocate for your loved one. It doesn’t matter.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with multiple families filing complaint reports about medication management, pain management, and nursing staffing issues. The facility shows recurring problems across fire safety systems, infection control, and pharmaceutical services that persist across multiple surveys from 2019 to 2025. While most deficiencies have reported correction dates, the repeated nature of safety violations and ongoing complaint-triggered issues suggest systemic challenges that warrant careful consideration before placement.
Feb 14, 2025Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Mar 28, 2024Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jul 5, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 11, 2023Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Jul 5, 2022Routine13
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Ownership & Operations
Who Operates This Facility
Chesterwood Village
for profit
Chain Affiliation
Carespring
16 facilities nationwide
Chain avg rating: 4.2/5 · Rank 2 of 16 (Best)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit carespring.com
Medicare data downloads
Original nursing home datasets
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