Cherokee County Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 3.0)
Below average in AL · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
While some families report positive experiences with therapy and hospice, there is a recurring pattern of serious complaints regarding understaffing and medical neglect. We strongly advise you to conduct an unannounced visit and specifically ask about the nurse-to-patient ratio and the facility's protocol for medication administration during night and weekend shifts.
Google Reviews
Google Reviews
35 reviews on Google“Cherokee County Health and Rehabilitation Center receives polarized feedback, with many reviewers praising the staff's kindness and the facility's cleanliness, while others report severe incidents of neglect. Families have expressed significant concerns regarding understaffing, medication administration errors, and poor hygiene management for residents. Prospective families should be aware of these starkly contrasting experiences when evaluating the facility for long-term or short-term care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Kind and dedicated staff members
- Effective physical and occupational therapy
- Supportive hospice care services
Concerns
- Severe understaffing leading to neglect (mentioned by 3 reviewers)
- Medication administration errors and lapses (mentioned by 2 reviewers)
- Poor hygiene and physical care (bedsores, soiled clothing) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed many people mention how kind and dedicated the staff members are; how do you ensure that this level of care stays consistent across all shifts?
- 2With the high staffing rating from CMS, what specific protocols do you have in place to ensure medication is administered accurately and on time every day?
- 3How does the nursing team monitor and manage skin integrity and personal hygiene to ensure residents are always comfortable and well-cared for?
- 4Can you tell me more about the physical and occupational therapy programs available and how they help residents maintain their independence?
- 5What is the process for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
- 6In the event of a medical emergency during the night, what is the immediate protocol for resident care and family notification?
Personalized based on this facility's data
Key Review Excerpts
“My mom was here for 4 days and in that time she sis not recieve her meds and developed a blood clot in her lungs. Being understaffed is no excuse for her bot to get her meds.”
“My mother was admitted for a respite visit and over the course of 5 days developed a bedsore due to negligence on behalf of the staff. She arrived home soaked in urine and a wet tshirt.”
“My mother was moved here for hospice care. Everyone we worked with for her care was very understanding and helpful, even when we made worried calls late at night.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cherokee County Health and Rehabilitation Center has 23 deficiencies across recent surveys, with fire safety issues being the most prominent recurring problem, appearing in multiple inspections from 2018 through 2025. The facility also has ongoing concerns with food service safety and care planning. One complaint-triggered deficiency indicates families have filed reports about resident rights documentation issues, though all deficiencies show correction dates from the provider.
Dec 11, 2025Routine17
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 11, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nov 21, 2019Routine2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Sep 20, 2018Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Cherokee County Health and Rehabilitation Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit mycchrc.org
Medicare data downloads
Original nursing home datasets
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