Cheney Golden Age Home
Strong Medicare quality ratings; families often praise compassionate, long-term nursing staff. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate, long-term care and excellent communication with families. However, if your loved one requires specialized memory care, you should look elsewhere, as multiple reviewers have noted the facility is not equipped to handle advanced Alzheimer's or dementia.
Google Reviews
Google Reviews
36 reviews on Google“Cheney Golden Age Home receives high praise from many families for its compassionate, long-term care and strong staff-family communication. However, there are significant concerns regarding the facility's ability to manage residents with advanced Alzheimer's or dementia, as well as reports of poor communication and unprofessionalism toward agency staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, long-term nursing staff
- Strong communication with families
- Dignified end-of-life care
- Hometown, community-focused atmosphere
Concerns
- Inadequate care for residents with Alzheimer's or dementia (mentioned by 2 reviewers)
- Poor communication and lack of support for agency staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a long-standing core nursing team, how do you integrate and support newer or agency staff to ensure consistent care standards for our loved one?
- 2We noticed the facility has a strong reputation for end-of-life care; how does this compassionate approach translate to the daily support provided to residents who require higher levels of memory care?
- 3With 7 recent state violations, what specific steps or quality improvement projects has the leadership team implemented to address these findings and enhance overall compliance?
- 4Since you have a smaller capacity of 40 residents, how does this intimate setting shape the daily social activities and the way you foster a community-focused atmosphere?
- 5How do you handle medical emergencies or changes in health status, and what is your process for keeping family members informed during those critical moments?
- 6What specialized training or resources do your staff members receive to support residents who may be struggling with the unique challenges of Alzheimer's or dementia?
Personalized based on this facility's data
Key Review Excerpts
“They became like family and showed their concern for our parents. Our last parent recently passed and we had over 9 staff that made a special effort and came to our mom’s funeral.”
“My father in law was there for 6 weeks after leaving the hospital for a UTI. He also has Alzheimer’s. Staff said yes we can deal with someone with Alzheimer’s. NO they cannot!”
“The staff was so rude I asked what hall I was on so I could get report and they was like just walk around and answer call lights okay but then I asked how to transfer patients and who needed assistance with check and changes they just walked off and left me with no report.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints triggering a recent survey that found deficiencies in nurse supervision, infection control, and resident safety oversight. This facility has persistent issues with fire safety systems, electrical equipment, and care planning that have recurred across all three surveys spanning 2021-2024. While all deficiencies show correction dates, the pattern of repeated problems in critical safety areas warrants careful consideration during your visit.
Nov 18, 2024Complaint7
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 18, 2024Routine7
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Feb 2, 2023Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Aug 2, 2021Routine12
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Cheney Golden Age Home
nonprofit
Ownership & Management
Owners
Cheney Golden Age Home INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit cheneygoldenage.org
Medicare data downloads
Original nursing home datasets
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