Chelsea Retirement Community
Strong Medicare quality ratings; families often praise extremely clean and well-maintained facility. Still worth an in-person visit.
based on 90 Google reviews
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What this means for your family
This facility offers a beautiful, hotel-like environment with excellent physical therapy and a very clean campus. However, families should perform rigorous due diligence regarding financial qualification requirements and ask specific questions about the level of individual attention provided in the memory care wing.
Google Reviews
Google Reviews
90 reviews on Google“Chelsea Retirement Community is highly regarded for its clean, beautiful campus and a warm, professional staff that assists with the transition process. While many residents and families praise the amenities and social atmosphere, one critical report of neglect in the memory care wing and concerns regarding transparency in the admissions process should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Extremely clean and well-maintained facility
- Warm and helpful administrative and sales staff
- High-quality amenities including pool and movie theater
- Professional and effective physical therapy services
Concerns
- Lack of transparency regarding financial qualification during admissions
- Allegations of neglect and lack of enrichment in memory care
- Perceived decline in nursing attention during the final days of rehab discharge
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With such an impressive 5-star CMS rating for health inspections, how do you ensure that high standard of clinical care is maintained every single day?
- 2I noticed your team is very active in responding to community feedback; how does resident and family input directly influence changes in the facility?
- 3Since the staffing rating is quite strong at 4 stars, how do you ensure residents get personalized attention during the busier meal times or evening hours?
- 4Could you tell us more about the daily activities and social outings available to help residents stay engaged with the community?
- 5How is the nursing staff structured to handle medical emergencies or sudden changes in a resident's health during the night?
- 6With a smaller, intimate community of 85 residents, how do you foster a sense of family and connection among everyone living here?
Personalized based on this facility's data
Key Review Excerpts
“The facility reminded me of a beautiful, fun hotel; the residents I met were friendly and happy about living there; and Alli was amazing in showing me everything I want to see, as well as looking into ways to address my specific needs.”
“The physical therapy was well planned and done very professionally. The staff was great only the last few days upon discharge were as if you are not of the same importance except to pt & ot.”
“The team at Glazier Commons was very helpful getting my mom moved in. Coming from the west coast, furniture timing was a challenge, but the CRC team stepped up and made loaner furniture available.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chelsea Retirement Community shows recurring safety and care planning issues across multiple surveys, with families filing two complaints about resident rights violations. The facility has persistent problems with fire safety systems, electrical safety, care planning, and food service, with some issues like emergency exits and food safety recurring over two years. While all deficiencies have correction dates, the pattern of repeated violations in critical safety areas warrants careful evaluation during your visit.
Aug 6, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 8, 2024Routine11
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 25, 2023Routine21
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Ownership & Operations
Who Operates This Facility
Chelsea Retirement Community
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit chelsearetirement.mybrio.org
Medicare data downloads
Original nursing home datasets
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