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Nursing HomeMedicaid

Chelsea Rehabilitation and Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2715 Dogtown Road, Goochland, VA 2306384 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 252 Google reviews

5
4
3
2
1
Chelsea Rehabilitation and Healthcare Center Nursing Home in Goochland, VA — Street View
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What this means for your family

This facility has a highly energetic activities department and a clean, modern environment that many families appreciate. However, because multiple reviewers have raised concerns about nursing responsiveness and call-bell wait times, I strongly recommend observing the floor during a weekend or evening visit to see if the staffing levels meet your expectations.

Google Reviews

Google Reviews

252 reviews on Google
Chelsea Rehabilitation and Healthcare Center receives high praise for its recent facility renovations, cleanliness, and a highly active, dedicated activities department. While many families report excellent, compassionate care, a recurring subset of reviewers highlights significant concerns regarding nursing responsiveness and inconsistent quality of care.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean8.0Activities10.0MedsN/AMemoryN/AComms6.0Value8.0

Strengths

  • Engaging and proactive activities department
  • Clean, bright, and recently renovated facility
  • Warm and welcoming front-desk staff
  • Strong physical and occupational therapy services

Concerns

  • Slow or unresponsive nursing/aide staff to call bells (mentioned by 4 reviewers)
  • Inconsistent quality of nursing care compared to therapy/admin (mentioned by 3 reviewers)
  • Poor hygiene or cleanliness in specific patient care instances (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.32023(8)4.82024(58)4.82025(31)4.82026(49)

Distribution · 146 analyzed

5
132
4
7
3
1
2
0
1
6
15 reviews posted between May 28, 2024May 30, 2024 · 15 were 5-star
10 reviews posted between Mar 4, 2026Mar 6, 2026 · 10 were 5-star

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has been recently renovated and looks very bright; how do these updates help improve the daily living experience for residents?
  • 2The activities department seems to be a real highlight here; could you tell me more about the specific programs that help residents stay engaged and social throughout the week?
  • 3With the current staffing levels, what is the typical response time for call bells, and how do you ensure residents receive timely assistance when they need it?
  • 4I see that the facility is proactive in responding to feedback online; how do you incorporate family input into the daily care plans for residents?
  • 5Given the recent health inspection findings, what specific steps is the leadership team taking to improve clinical oversight and consistency in nursing care?
  • 6How do you maintain high standards of hygiene and room cleanliness, especially during busy shifts, to ensure a comfortable environment for every resident?

Personalized based on this facility's data


Key Review Excerpts

The activities department Ms.Shannan is outstanding. There’s always a new activity she’s ready to do to interact with the residents. She goes above and beyond.

Family member · 2024★★★★★

The building may have been renovated, but the quality of care clearly has not. Many of the nurses show little regard for their patients, and administration appears to allow this behavior to continue without accountability.

Family member · 2026☆☆☆☆

It is my husband's 1st time here, actually his first day and we are impressed. The staff came in within five minutes of him being in his room. The facility is bright and welcoming.

Spouse of resident · 2025★★★★★
Source: 252 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
85%
Registered nurses for medical care
Total Nursing
3.18hrs
78%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility79.7%
Worse than Avg
Here
79.7%
US
12.1%
VA
16.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.3%
VA
16.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
14.4%
VA
15.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility85.1%
Worse than Avg
Here
85.1%
US
93.4%
VA
91.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
19.4%
VA
22.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
15.5%
VA
14.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.3%
Worse than Avg
Here
64.3%
US
81.8%
VA
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility67.3%
Worse than Avg
Here
67.3%
US
79.8%
VA
73.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
1penalties
Near state avg (14.5)
5 complaint-triggered
$10,033 in fines

This facility shows concerning patterns with recurring issues in resident rights, care planning, and quality of care across multiple surveys from 2021 to 2024. Families have filed complaints leading to deficiencies in areas including failure to notify families of resident situations, inadequate care planning, and improper treatment provision. The facility has experienced repeated violations for resident abuse/neglect protection, though issues are typically corrected after being cited, suggesting systemic problems that require ongoing oversight.

Dec 10, 2024Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 12, 2024Routine
10
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

Sep 12, 2024Complaint
1
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Sep 28, 2023Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 13, 2022Routine
18
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · Widespread

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0345Potential for harm · Pattern

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · Pattern

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0839Potential for harm · PatternCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

0355Potential for harm · Isolated

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · Isolated

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0711Potential for harm · Isolated

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Aug 17, 2021Routine
12
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0371Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0727Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Federal Penalties

Fine

Sep 12, 2024

$10,033

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chelsea Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 48 of 80

Ownership & Management

Owners

Flagler, Osher

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kahanow, Aviva

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Levovitz, Tzvi

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokeach, Fraide

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokowsky, Yitzchok

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

M&t Bank5% or Greater Mortgage InterestM&t Bank5% or Greater Security InterestBenson, JaliciaManaging Control - Governing BodyHarman, DinaManaging Control - Governing BodyLaw, JosephManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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