Chautauqua Springs Health Center
Strong Medicare quality ratings; families often praise dedicated and compassionate nursing staff. Still worth an in-person visit.
based on 90 Google reviews
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What this means for your family
While recent administration changes have led to some positive reports of facility upgrades, the facility has a history of serious safety and hygiene complaints. Families should conduct an unannounced visit to inspect room cleanliness and observe staff response times before making a decision.
Google Reviews
Google Reviews
90 reviews on Google“Chautauqua Springs Health Center receives highly polarized feedback, with some families praising the staff's dedication and recent facility upgrades, while others report severe concerns regarding neglect, cleanliness, and staffing shortages. While some visitors highlight a warm, family-oriented atmosphere and improved administration, multiple reviewers have documented critical failures in basic care, including hygiene issues and slow response times to medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Engaging activity programs for residents
- Recent facility upgrades and renovations
- Strong rehabilitation therapy team
Concerns
- Chronic understaffing leading to slow call-light response times (mentioned by 4 reviewers)
- Poor facility cleanliness, including odors and unsanitary room conditions (mentioned by 4 reviewers)
- Inadequate medical care and negligence during health crises (mentioned by 3 reviewers)
- Lack of communication and difficulty reaching staff/administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has recently undergone renovations; how have these updates impacted the daily living environment and comfort for residents?
- 2With a capacity of 180 residents, what specific protocols are in place to ensure that call lights are answered promptly and that staff remain attentive to individual needs throughout the day?
- 3Could you walk me through your current housekeeping schedule and how you maintain high standards of cleanliness and sanitation in resident rooms?
- 4Given that medication management is a top priority for our family, can you describe the oversight process and how you ensure accuracy and consistency for residents?
- 5How does your leadership team facilitate regular communication with families, and what is the best way for us to stay updated on our loved one's health status?
- 6I see that the rehabilitation team is highly regarded; how do they collaborate with the nursing staff to ensure a seamless transition from therapy to daily care?
Personalized based on this facility's data
Key Review Excerpts
“There is no 0 rating! Last Wednesday we found my Mom in respiratory distress, laying off the bed. Could not get help. Everyone said they would get someone...no one.”
“The administrator sounds desperate asking us as family members to give the place a 4/5 star rating at the dinner. I even saw at the desk a paper telling the employees that they will be enter into a $50 drawing if they leave a good review.”
“The care she received was incredible and impressive. We received regular communication from the nurses and staff which was helpful and decreased our anxiety about having her in the facility alone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 11 deficiencies across 3 surveys with all issues corrected by the provider. Respiratory care problems appeared twice across different years (2023 and 2025), suggesting potential ongoing challenges in this area. Other recurring issues involved facility safety, infection control, and building systems. While the facility addresses deficiencies when cited, families should inquire about respiratory care protocols and overall quality improvement efforts.
Mar 13, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Meet other general requirements that are deficient.
Dec 7, 2023Routine1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 16, 2022Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Chautauqua Springs Health Center
for profit
Chain Affiliation
Benjamin Landa
49 facilities nationwide
Chain avg rating: 3.2/5 · Rank 14 of 54
Ownership & Management
Owners
Chautauqua Springs Health Member LLC
Owner · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
Premier 4 Opco Partners LLC
Owner (parent company) · Organization
Zbl-18 LLC
Owner (parent company) · Organization
Fischel, Mayer
Owner (parent company)
Varghese, Mathew
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit chautauqua-rehab.com
Medicare data downloads
Original nursing home datasets
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