Chatsworth at Pga National
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
While Chatsworth has a strong reputation for physical therapy and a clean environment, the recent surge in reports regarding staff rudeness and medication errors is concerning. We strongly advise families to conduct unannounced visits during evening or weekend hours to observe staffing levels and response times firsthand before committing to this facility.
Google Reviews
Google Reviews
32 reviews on Google“Chatsworth at PGA National presents a stark contrast in experiences, with many families praising the facility's physical environment and effective rehabilitation therapy, while others report severe lapses in basic care. Recent reviews highlight significant concerns regarding staff responsiveness, unprofessional communication, and failures in medication management and patient safety. Families should be aware that while some find the facility excellent, there is a recurring pattern of complaints regarding neglectful behavior and poor communication from nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility
- Compassionate individual staff members
- Welcoming intake and administrative process
Concerns
- Rude or unprofessional staff behavior (mentioned by 7 reviewers)
- Slow or non-existent response to patient needs (mentioned by 5 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- Patient safety and fall prevention issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With your high CMS staffing rating, could you walk me through how you ensure that staff members remain attentive and responsive when a resident calls for assistance?
- 3What specific protocols do you have in place to ensure accuracy and safety during the medication administration process?
- 4Given the importance of fall prevention, what proactive measures or monitoring systems do you use to keep residents safe while they are moving about the facility?
- 5I see that physical and occupational therapy are strong points here; how are these services integrated into a resident's daily routine to keep them active and engaged?
- 6How do you foster a supportive and professional culture among your staff to ensure that every resident feels treated with kindness and respect throughout their stay?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy and nursing staff are compassionate and truly caring—also, the facility is beautifully maintained.”
“The staff was so caring and professional. The nurses and the aides were wonderful. PT and OT got her walking again. No one gave up on a very dire situation.”
“Meds were consistently administered incorrectly, waiting for help was delayed up to 90 min. at a time, and I would never recommend this place to anyone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 12 deficiencies across 3 surveys, primarily involving fire safety systems and building maintenance issues. The most recurring problems are with fire safety equipment (sprinkler systems appearing twice) and electrical systems. Notable care concerns include bladder/bowel care and nutrition management. All deficiencies have been corrected by the facility, and there's a pattern of mostly building infrastructure issues rather than direct resident care problems.
Apr 17, 2025Routine7
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 19, 2024Routine2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Sep 8, 2022Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Chatsworth at Pga National
for profit
Chain Affiliation
Erickson Senior Living
17 facilities nationwide
Chain avg rating: 4.1/5 · Rank 9 of 17 (Best)
Ownership & Management
Owners
Sones, Randall
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Chatsworth Pga Properties, LLC
Owner · Organization
Devonshire at Pga National LLC
Owner · Organization
Devonshire Pga Holdings LLC
Owner (parent company) · Organization
Erickson Living Holdings LLC
Owner (parent company) · Organization
Erickson Living Properties
Owner (parent company) · Organization
Bison, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ridley, Fred
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit ericksonliving.com
Medicare data downloads
Original nursing home datasets
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