Chateau St. James Rehab and Retirement
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 6 Google reviews
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What this means for your family
Families should be extremely cautious regarding the security of personal items, as multiple reports of theft have been documented. Additionally, ensure you have a clear, written plan for medication management and communication protocols, as past experiences indicate the facility may make unilateral decisions without family input.
Google Reviews
Google Reviews
6 reviews on Google“Chateau St. James Rehab and Retirement faces significant concerns regarding staff professionalism and the security of residents' personal belongings. While some reviewers have noted positive individual staff members, the facility is frequently criticized for poor communication, medication management issues, and alleged theft of items from patient rooms.”
Quality Themes
Tap a score for detailsStrengths
- Presence of dedicated individual staff members
- Active family involvement in resident care
Concerns
- Theft of personal belongings and electronics from resident rooms (mentioned by 2 reviewers)
- Unprofessional staff behavior and lack of accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a priority for us, how does the facility ensure consistent, high-quality care for all 116 residents throughout the day and night?
- 2We understand that medication management is a critical part of resident health; could you walk us through your specific protocols for ensuring accuracy and safety in this area?
- 3What security measures or inventory systems do you have in place to ensure that residents' personal belongings and electronics remain safe and accounted for in their rooms?
- 4We value accountability and professional communication; what is the standard process for families to receive updates or address concerns with the management team?
- 5Since active family involvement is encouraged here, what opportunities exist for us to participate in daily activities or care planning for our loved one?
- 6In the event of a sudden medical emergency, what is your facility's protocol for stabilizing the resident and communicating with family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“My dad was there for respite care for 5 days and on day 2 they decided that according to a policy there, they couldn't give his 1 medication for bipolar. Decisions were made to stop medication without discussing or informing us.”
“Allegedly there's a lot of thefts going on from the patients while they are asleep or out of their room. Please be kind and get cameras for residents and their belongings.”
“My cousin tablet been missing a week and I filed a complaint and the employee MONIQUE White the worker took it upon her self to to approach me for conflict”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints about Chateau St. James, triggering 7 deficiency findings that highlight concerning patterns in safety hazards, daily care assistance, and resident rights violations. The facility repeatedly struggles with accident prevention, infection control, and proper notification procedures, with some issues persisting across multiple surveys. While most deficiencies show correction dates, recent uncorrected violations regarding resident communication rights and staffing transparency raise ongoing concerns about accountability and compliance.
Dec 10, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
May 28, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 8, 2024Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 14, 2023Routine7
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Dec 14, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Ownership & Operations
Who Operates This Facility
Chateau St. James Rehab and Retirement
for profit
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 2.7/5 · Rank 21 of 38
Ownership & Management
Owners
Boulware St James LLC
Owner · Organization
Centermark Management LLC
Owner · Organization
Ckf Holdings LLC
Owner · Organization
Rogenmoser D'ville LLC
Owner · Organization
Lord, Gregory
Owner
Wimberly, Jonathan
Owner
Wright, Christopher
Owner
Boulware, Steven
Owner
Boulware, Thomas
Owner (parent company)
Rogenmoser, Robert
Owner (parent company)
Walker, Katie
Owner (parent company)
Boulware, Douglas
Owner (parent company)
Boulware, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit chateaustjames.com
Medicare data downloads
Original nursing home datasets
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