Chase City Health and Rehab Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 69 Google reviews

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What this means for your family
This facility is highly regarded for its compassionate nursing care and effective rehabilitation programs, making it a strong candidate for post-surgery recovery. However, families should monitor dietary needs closely, as there have been recent reports of errors in meal service and difficulty communicating those issues to management.
Google Reviews
Google Reviews
69 reviews on Google“Chase City Health and Rehab Center receives high praise for its compassionate nursing staff, effective rehabilitation services, and clean, welcoming environment. While the vast majority of families report excellent communication and professional care, a few reviewers have raised concerns regarding dietary management and historical staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Helpful and supportive admissions process
Concerns
- Understaffing and management issues (mentioned by 2 reviewers)
- Dietary errors and poor communication regarding meals (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to family feedback; how does the management team work with families to ensure any concerns are addressed quickly?
- 2We noticed the facility is exceptionally clean and well-maintained; what is your routine for ensuring the resident living areas stay so comfortable?
- 3With such high praise for your physical and occupational therapy programs, how do you tailor these sessions to meet a resident's specific recovery goals?
- 4How does the nursing team manage resident care and communication during the night shifts or during busy periods?
- 5Could you tell us a bit about the dining experience and how the kitchen staff ensures meal requests and dietary needs are accurately communicated?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and CNAs not only tend to her physical needs, but also do everything possible to comfort and assure her. Both of my parents enjoy playing Bingo and participating in the activities at the facility.”
“The staff is upbeat, which makes a lot of difference in the atmosphere. It feels like a positive place to be. The medical team checks and rechecks my mother's condition to be sure she is improving.”
“The admissions staff was helpful and accommodating with his intake (even working us in after hours) and the nursing staff treated him like family. His PT and OT were great about giving us updates and answering all of our questions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to four deficiencies, with recent 2024 issues involving resident rights and care assessments. The facility shows recurring problems with appropriate treatment and care, fire safety systems, and resident assessment processes across multiple surveys from 2019 to 2024. While all deficiencies were reportedly corrected, the pattern of repeated issues in core care areas suggests ongoing operational challenges families should discuss during visits.
Dec 4, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 15, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 16, 2023Routine5
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Apr 29, 2021Routine8
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Apr 18, 2019Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Chase City Health and Rehab Center
for profit
Chain Affiliation
Commonwealth Care of Roanoke
12 facilities nationwide
Chain avg rating: 3.6/5 · Rank 3 of 12 (Best)
Ownership & Management
Owners
Bdsheffer LLC
Owner · Organization
Dj Petrine LLC
Owner · Organization
Goodall, Lury
Owner
Petrine, Deborah
Owner
Stallard, Patricia
Owner
Petrine, Deborah
Owner (parent company)
Petrine, James
Owner (parent company)
Sheffer, Brady
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit commonwealth-care.com
Medicare data downloads
Original nursing home datasets
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