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Nursing HomeMedicaid

Chase City Health and Rehab Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

5539 Highway Forty Seven, Chase City, VA 23924120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 69 Google reviews

5
4
3
2
1
Chase City Health and Rehab Center Nursing Home in Chase City, VA — Street View
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What this means for your family

This facility is highly regarded for its compassionate nursing care and effective rehabilitation programs, making it a strong candidate for post-surgery recovery. However, families should monitor dietary needs closely, as there have been recent reports of errors in meal service and difficulty communicating those issues to management.

Google Reviews

Google Reviews

69 reviews on Google
Chase City Health and Rehab Center receives high praise for its compassionate nursing staff, effective rehabilitation services, and clean, welcoming environment. While the vast majority of families report excellent communication and professional care, a few reviewers have raised concerns regarding dietary management and historical staffing levels.

Quality Themes

Tap a score for details
Food6.0Staff9.0Clean9.0Activities8.0MedsN/AMemory9.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Helpful and supportive admissions process

Concerns

  • Understaffing and management issues (mentioned by 2 reviewers)
  • Dietary errors and poor communication regarding meals (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(9)'22(4)'24(13)'26(12)

Distribution · 71 analyzed

5
60
4
5
3
1
2
1
1
4

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much care you put into responding to family feedback; how does the management team work with families to ensure any concerns are addressed quickly?
  • 2We noticed the facility is exceptionally clean and well-maintained; what is your routine for ensuring the resident living areas stay so comfortable?
  • 3With such high praise for your physical and occupational therapy programs, how do you tailor these sessions to meet a resident's specific recovery goals?
  • 4How does the nursing team manage resident care and communication during the night shifts or during busy periods?
  • 5Could you tell us a bit about the dining experience and how the kitchen staff ensures meal requests and dietary needs are accurately communicated?
  • 6What kind of daily activities or social outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

The nurses and CNAs not only tend to her physical needs, but also do everything possible to comfort and assure her. Both of my parents enjoy playing Bingo and participating in the activities at the facility.

Memory care family member · 2024★★★★★

The staff is upbeat, which makes a lot of difference in the atmosphere. It feels like a positive place to be. The medical team checks and rechecks my mother's condition to be sure she is improving.

Long-term resident's family · 2025★★★★★

The admissions staff was helpful and accommodating with his intake (even working us in after hours) and the nursing staff treated him like family. His PT and OT were great about giving us updates and answering all of our questions.

Rehab patient's family · 2025★★★★★
Source: 69 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.25hrs
33%
Registered nurses for medical care
Total Nursing
3.40hrs
83%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
80%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
VA
16.9%
Mecklenburg
4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
15.3%
VA
16.4%
Mecklenburg
18.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
14.4%
VA
15.3%
Mecklenburg
14.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility17.0%
Better than Avg
Here
17.0%
US
19.4%
VA
22.0%
Mecklenburg
22.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.4%
Worse than Avg
Here
21.4%
US
19.5%
VA
20.4%
Mecklenburg
16.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.3%
Mixed vs Avgs
Here
91.3%
US
93.4%
VA
91.0%
Mecklenburg
87.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.4%
Better than Avg
Here
93.4%
US
79.8%
VA
73.6%
Mecklenburg
74.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.2%
Better than Avg
Here
82.2%
US
81.8%
VA
73.9%
Mecklenburg
75.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
VA
1.2%
Mecklenburg
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (14.5)
4 complaint-triggered

Families have filed complaints leading to four deficiencies, with recent 2024 issues involving resident rights and care assessments. The facility shows recurring problems with appropriate treatment and care, fire safety systems, and resident assessment processes across multiple surveys from 2019 to 2024. While all deficiencies were reportedly corrected, the pattern of repeated issues in core care areas suggests ongoing operational challenges families should discuss during visits.

Dec 4, 2024Complaint
2
0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 15, 2024Complaint
2
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 16, 2023Routine
5
0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Apr 29, 2021Routine
8
0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Apr 18, 2019Routine
12
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chase City Health and Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Commonwealth Care of Roanoke

Chain Size

12 facilities nationwide

Chain avg rating: 3.6/5 · Rank 3 of 12 (Best)

Ownership & Management

Owners

Bdsheffer LLC

Owner · Organization

Dj Petrine LLC

Owner · Organization

Goodall, Lury

Owner

Petrine, Deborah

Owner

Stallard, Patricia

Owner

Petrine, Deborah

Owner (parent company)

Petrine, James

Owner (parent company)

Sheffer, Brady

Owner (parent company)

Key personnel

Alesantrino, JoeOfficer / DirectorPetrine, DeborahOfficer / DirectorTucker, DavidOfficer / DirectorCommonwealth Care of Roanoke INCManagerDaniels, ElaineManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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