Charter Senior Living of Williamsburg
Families consistently rate this highly — reviewers highlight friendly and attentive nursing and administrative staff. Schedule a visit to confirm the fit.
based on 65 Google reviews
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What this means for your family
This facility is an excellent choice if your loved one enjoys high-quality dining and a social, active environment. However, if you are seeking memory care, you should conduct a thorough in-person check of staffing levels and hygiene, as some families have reported significant lapses in care for residents with cognitive decline.
Google Reviews
Google Reviews
65 reviews analyzed“Families generally praise the facility for its warm, family-like staff and the high quality of the dining services, specifically highlighting the chef. However, there are serious concerns regarding inconsistent care standards in the memory care unit and occasional issues with cleanliness and staffing responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing and administrative staff
- High-quality dining and excellent culinary team
- Clean and bright facility with a lovely courtyard
- Engaging activities and social programs
Concerns
- Inconsistent care and monitoring in memory care (mentioned by 2 reviewers)
- Issues with cleanliness and food left in rooms (mentioned by 2 reviewers)
- Staffing shortages or lack of presence at nursing stations (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your culinary team; could you tell us more about the daily dining experience and how much input residents have in the menus?
- 2Since we are looking closely at memory care, what specific protocols are in place to ensure residents are consistently monitored and engaged throughout the day?
- 3How does the nursing staff manage transitions between shifts to ensure that care and attention remain seamless and that the nursing stations are always well-staffed?
- 4We noticed your team is very responsive to feedback; how does the administration use resident or family concerns to improve daily cleaning and room maintenance?
- 5What kind of social programs or outdoor time in the courtyard are available to help residents stay active and connected with the community?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with outside medical providers?
Personalized based on this facility's data
Key Review Excerpts
“The staff feels like family, its extremely well kept, clean and he loves the food. It really is a second family.”
“The staff is helpful, the community is clean and organized and the residents always have a smile.”
“The kitchen and dining room teams are excellent, under the direction of Jamie Lewis. Activities Director Rose Segal is awesome.”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Aug 21, 2025RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 8/21/2025 12:30 pm- 2:18 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 8/1/2025 regarding allegations in the area(s) of: Resident Care and Related Service The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 2 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Aug 21, 2025RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 8/21/2025 10:30 am- 12:30 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 3 The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Aug 21, 2025OtherCleanReport
No deficiencies found during this inspection.
Aug 21, 2025RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 8/21/2025 12:30 pm- 2:18 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 6/10/2025 regarding allegations in the area(s) of: Resident Care and Related Service The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 2 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Jun 16, 2025Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 6/16/2025 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incidents were received by VDSS Division of Licensing on (date) regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 61 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 5 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Based on a review of resident records, the facility failed to ensure Uniform Assessment Instruments ( UAI
Based on staff interviews and documentation review, the facility failed to provide supervision of resident schedules, care, and activities including attention to the specialized need of wandering from the premises for one resident in care. Evidence: 1. The facility provided an Incident Report on 1/8/2025, acknowledging that Resident #1 who resides in the second floor safe, secure, unit, was able to exit the unit, into the stairwell, and go down to the first floor. The Resident?s observation notes stated the staff was alerted by the fire alarm in the hall 1 stair well where the resident was found. Staff members on the first floor discovered the resident and assisted her back to the safe, secure unit. 2. The facility provided an Incident Record on 1/13/2025, acknowledging that Resident #2 who resides in the safe, secure, unit was able to exit the unit and was found in the elevator. 3. The facility provided an Incident Report on 5/16/2025, acknowledging that Resident # 4 was able to exit the safe, secure unit. The resident?s observation notes stated the resident was located near the elevators. 4. The facility provided an Incident Report on 5/22/2025, acknowledging that Resident # 5 was able to exit the safe, secure unit. The resident?s observation notes stated the resident was able to exit from the memory care kitchen location. The resident?s ISP
Jun 12, 2025Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 6/12/2025 9:00 am- 1:36 pm, 6/16/2025 9:25 am- 12:42 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 61 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 7 Number of staff records reviewed: 4 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia Walker@dss.virginia.gov
Based on record review, the facility failed to ensure the comprehensive individualized service plan ( ISP
Based on review of resident records the facility failed to ensure that each resident?s individualized service plan ( ISP
Based on a review of resident records the facility failed to ensure that each resident?s individualized service plan ( ISP
Based on a review of facility records, the facility failed to ensure medications shall be administered in accordance with the physician?s or other prescriber?s instructions. Evidence: 1. Resident #1 was prescribed Omeprazole 40 mg to be administered 30 minutes before other medication or food. 2. Staff # 2 administered Omeprazole with along with Amlodipine 5mg, Ferrous Sulfate 325 mg, Metoprol Tar 50 mg, Primidone 50 mg, Sertraline 50 mg, Vitamin D3 50 mcg, and Xarelto 15 mg. All of these medications were administered after the resident ate breakfast. 3. Staff # 2 acknowledged the medication was not administered as prescribed.
Based on resident record review and review of the Medication Administration Record ( MAR
Feb 25, 2025Complaint
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 2/25/2025 10:00 am- 3:05 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 12/27/2024 regarding allegations in the area(s) of: Resident Accommodations and Related Provisions Number of residents present at the facility at the beginning of the inspection: 61 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the (allegation(s)/self-report) of non-compliance with standard(s) or law. However, violation(s) not related to the (complaint(s)/self-report) but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Based on resident record review the facility failed to have the ISP
Based on record review and interview with staff, the facility failed to ensure individualized service plans ( ISP
Feb 25, 2025Complaint
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 2/25/2025 10:00 am- 3:05 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Complaints were received by VDSS Division of Licensing on 12/27/2024 and 2/18/2025 regarding allegations in the area(s) of: Staffing Number of residents present at the facility at the beginning of the inspection: 61 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the (allegation(s)/self-report) of non-compliance with standard(s) or law. However, violation(s) not related to the (complaint(s)/self-report) but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Based on the review of facility records the facility failed to maintain a current work schedule that includes documentation of any absences, substitutions, or other changes to the posted schedule. Evidence: The staff schedule provided by Staff #2 on the day of the inspection for the time of 11/3/2024-3/8/2025 did not reflect the absences, substitutions, or assigned locations of the staff members who worked.
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References & Resources
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Google Reviews
65 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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