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Nursing HomeMedicaid Top Rated

Chapman Care Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

12232 Chapman Ave, Garden Grove, CA 9284099 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 60 Google reviews

5
4
3
2
1
Chapman Care Center Nursing Home in Garden Grove, CA — Street View
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What this means for your family

This facility is an excellent choice if you value a compassionate staff and specialized rehabilitation or Korean-speaking support. However, if your loved one is at high risk for skin breakdown, you must verify their specific protocols for pressure ulcer prevention, as multiple reviewers have reported serious issues in this area.

Google Reviews

Google Reviews

60 reviews on Google
Families considering Chapman Care Center will find a facility highly praised for its compassionate, professional nursing and physical therapy teams, as well as its helpful Korean-speaking staff. However, potential residents should be aware of serious reports regarding medical neglect, specifically the development of severe pressure ulcers, and inconsistent staffing levels in the sub-acute unit.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean8.0Activities9.0Meds4.0MemoryN/AComms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Excellent physical and occupational therapy
  • Multilingual support (Korean-speaking staff)
  • Clean and well-maintained environment
  • Engaging daily activities and bingo

Concerns

  • Severe medical neglect and pressure ulcers (mentioned by 2 reviewers)
  • Understaffing in sub-acute/nursing care (mentioned by 3 reviewers)
  • Issues with Medi-Cal/financial communication
  • Facility appearance does not match photos

Rating Trends

Tap a year to see what changed

234'14(1)'17(2)'21(4)'23(10)'25(9)'26(8)

Distribution · 54 analyzed

5
42
4
4
3
3
2
0
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We were so happy to read about the compassionate nursing staff and the great therapy programs here; how do the therapists work with residents to help them regain their independence?
  • 2With the wonderful variety of daily activities like bingo mentioned by others, what does a typical weekly schedule look like for the residents?
  • 3Since we know how important clear communication is, what is the best way for our family to stay updated on any changes regarding Medi-Cal or billing?
  • 4How does the nursing team ensure that medication management is handled accurately and consistently throughout every shift?
  • 5What specific protocols do you have in place to ensure skin integrity and prevent pressure ulcers for residents with limited mobility?
  • 6In the event of a medical emergency after hours, what is the process for contacting the physician and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

My mom’s English was pretty limited, but the fact that they had Korean speaking hospitality team was pretty comforting to know. But all the staff members were so very kind and friendly that when my mom was getting discharged she was getting teary out of her gratitude towards everyone.

Long-term resident's family · 2025★★★★★

My husband developed awful bedsores so deep, they reached his bone. The stuff told me about it only when they had to transfer him to the hospital.

Long-term resident's family · 2023☆☆☆☆

The physical therapy team is fantastic.

Rehab patient's family · 2025★★★★★
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.75hrs
100%
Registered nurses for medical care
Total Nursing
6.18hrs
OK
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
24%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
19.4%
CA
10.7%
Orange
9.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Orange
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Orange
98.6%
🔒

Residents who were physically restrained

↓ Lower is better
This Facility5.0%
Worse than Avg
Here
5.0%
US
0.1%
CA
0.4%
Orange
0.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
Orange
99.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.0%
Mixed vs Avgs
Here
17.0%
US
19.5%
CA
13.7%
Orange
12.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
CA
93.2%
Orange
94.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Orange
95.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.6%
Worse than Avg
Here
3.6%
US
1.6%
CA
1.5%
Orange
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
Above state avg (15.4)
9 complaint-triggered

Chapman Care Center has ongoing issues with medication management, food safety, and infection control that persist across multiple surveys, indicating systemic problems. The facility has faced 9 complaint-triggered deficiencies where families filed reports about concerning care. Most troubling are recurring deficiencies in food procurement/storage appearing in 2022, 2024, and 2026, plus repeated medication safety violations across the same timeframe, suggesting the facility struggles to maintain lasting corrections in these critical care areas.

Jan 21, 2026Routine
22
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0583Minimal · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0689Minimal · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Minimal · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0847Minimal · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0865Minimal · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

Jul 8, 2025Complaint
2
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 6, 2024Routine
23
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0656Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 6, 2024Complaint
3
0550Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0690Minimal · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0757Minimal · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Jun 20, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jun 3, 2024Complaint
1
0800Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chapman Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Mandelbaum Family

Chain Size

18 facilities nationwide

Chain avg rating: 3.5/5 · Rank 9 of 15

Ownership & Management

Owners

Mandelbaum, Brenda

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Castro-Garcia, MariaOfficer / DirectorMandelbaum, JanetOfficer / DirectorCastro-Garcia, MariaOfficer / DirectorMandelbaum, JanetOfficer / DirectorCabatana, SocratesManager
Source: Medicare provider data

Contact

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References & Resources

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