Chapel Woods Health and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 16 Google reviews
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What this means for your family
The facility has recently undergone a management change and shows strong potential in therapy and resident engagement. However, given past reports of communication lapses regarding patient safety and slow call-light response, I strongly recommend asking for a tour and specifically inquiring about their current protocols for incident reporting and staffing ratios during night shifts.
Google Reviews
Google Reviews
16 reviews on Google“Chapel Woods Health and Rehabilitation receives highly polarized feedback, with a significant influx of recent five-star reviews following a change in management. While some families praise the facility for its attentive nursing staff, quality therapy, and food, others have raised serious concerns regarding communication, facility maintenance, and responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Attentive nursing staff
- Quality rehabilitation therapy
- Engaging resident activities
- Appreciated food quality
Concerns
- Unresponsive call lights and slow staff response times (mentioned by 2 reviewers)
- Lack of communication regarding patient incidents or falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that your team has been recognized for engaging activities, could you walk us through a typical weekly schedule and how you encourage residents to participate?
- 2We understand that timely assistance is vital; what is your current protocol for managing call lights, and how do you ensure residents receive help promptly?
- 3Communication is very important to our family; what is your standard process for updating families immediately following a fall or any change in a resident's medical condition?
- 4With your focus on rehabilitation therapy, how do you coordinate the transition between therapy sessions and daily nursing care to ensure the resident remains comfortable?
- 5I noticed your team has been active in responding to feedback online; how do you incorporate family suggestions or concerns into your daily operations to improve the resident experience?
- 6Regarding your health inspection ratings, what specific steps is the leadership team currently taking to address those areas and improve the overall quality of care?
Personalized based on this facility's data
Key Review Excerpts
“Daddy called me bragging on his nurse this morning. That's a real good sign because he wasn't comfortable enough to say much good at the hospital. So I know he is a lot more comfortable here!”
“My mother had two falls one night and we were not notified. We actually found out from my mother's roommate. The facility is very ran down and dated. Call lights often go unanswered or go over for periods greater than 30 minutes.”
“She was always taken good care of by the staff, until her passing. I would recommend this facility for anyone needing care for their loved one.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports triggering seven deficiencies, including a recent serious allegation of abuse and ongoing medication errors. The facility shows persistent problems with medication management, fire safety systems, and care planning across multiple surveys. While all deficiencies show correction dates, the recurring pattern of issues in core care areas and recent complaint-triggered violations for abuse and medication errors warrant careful consideration before placement.
May 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 12, 2025Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 25, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 25, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 14, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
May 13, 2025
$8,281
Ownership & Operations
Who Operates This Facility
Chapel Woods Health and Rehabilitation
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 37 of 37 (Worst)
Ownership & Management
Owners
Ovation Health Systems, INC
Owner · Organization
3b Holdings, LLC
Owner (parent company) · Organization
Adams, Anthony
Owner (parent company)
Adams, Bryan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit humanservices.arkansas.gov
Medicare data downloads
Original nursing home datasets
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