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Assisted Living

Champlain Valley Senior Community

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

10 Gilliland Lane, Willsboro, NY 1299681 bedsLicensed & Active
Source: NY DOH — view official record
Google rating
4.5/5

based on 21 Google reviews

5
4
3
2
1
Champlain Valley Senior Community Assisted Living in Willsboro, NY — Street View
Street View

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What this means for your family

This community is widely praised for its engaging activities and compassionate care team, making it a strong candidate for those seeking a supportive environment. However, because one reviewer raised serious concerns about personal hygiene and administrative focus, we recommend conducting a tour during a weekend or evening to observe staffing levels and resident care firsthand.

Google Reviews

Google Reviews

21 reviews on Google
Champlain Valley Senior Community is highly regarded by most families for its compassionate staff, engaging activity programs, and warm, home-like atmosphere. While the vast majority of reviews are glowing, one critical report highlighted significant concerns regarding personal hygiene care and administrative priorities, suggesting that experiences may vary.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean9.0Activities9.0Meds9.0Memory8.0Comms9.0ValueN/A

Strengths

  • Compassionate and attentive care staff
  • Engaging daily activities and programs
  • Warm, clean, and well-maintained facility
  • Effective communication with family members

Concerns

  • Inconsistent personal hygiene and grooming care

Rating Trends

Tap a year to see what changed

2345.0'15(1)5.01.0'21(1)4.65.0'23(2)4.45.0'25(2)5.0'26(3)

Distribution · 22 analyzed

5
18
4
2
3
0
2
0
1
2

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your team is very responsive to feedback online; what is your preferred process for family members to share concerns or updates regarding their loved one's care?
  • 2Could you walk me through the daily routine for personal hygiene and grooming assistance to ensure residents feel comfortable and well-cared for throughout the day?
  • 3With your active social calendar, what are some of the most popular activities residents here are currently participating in?
  • 4How does your staff coordinate with outside medical providers when a resident has an urgent health need or an emergency?
  • 5Given the facility's size of 81 residents, how do you ensure that each individual receives consistent, personalized attention from the care staff?
  • 6What steps does your team take to maintain the warm, clean environment that current families seem to appreciate so much?

Personalized based on this facility's data


Key Review Excerpts

The staff at CVSC has made this an amazing experience for both my mother and I. They are professional, caring, kind and always demonstrate an uplifting attitude and spirit.

Memory care family member · 2022★★★★★

The weight off my mind is also huge knowing he has professionals helping him with his meds and his care coordinator Jen arranges any appointment we request along with transportation.

Grandchild of resident · 2026★★★★★

My dad has memory issues, and the staff in the memory care unit are not only professional but also incredibly compassionate. They’ve made a difficult situation much easier for our family.

Memory care family member · 2024★★★★★
Source: 21 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

12total
35deficiencies

Key Findings

35 violations from 12 inspections

Dec 29, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Oct 7, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jun 12, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jan 30, 2025Complaint
487.3 (b)

General provisions

487.7 (f) (8)

Resident services

487.8 (d) (4,8,10-11)

Food service

487.11 (i) ((4) (i),(

Environmental standards

1001.7 (k) (4)

Admission and retention standards.

402.9(c)

Responsibilities of providers; required notif

487.7 (d) (11)

Resident services

487.7 (g) (3)

Resident services

487.11 (f) (14-15)

Environmental standards

487.12 (f)

Disaster and emergency planning

487.5 (a) (3) (x)

Resident protections

487.7 (f) (11) (iii)

Resident services

487.8 (e) (9-10)

Food service

487.11 (i) (4) (ii)

Environmental standards

1001.10 (n) (5) (i-iii)

Supervision in special needs assisted living.

402.9(b)(1)

Responsibilities of providers; required notif

487.6 (e)

Resident funds and valuables

487.7 (f) (12) (iii)

Resident services

487.11 (a)

Environmental standards

487.12 (a-b)

Disaster and emergency planning

487.5 (b) (1)

Resident protections

487.7 (f) (12) (ii)

Resident services

487.10 (g)

Records and reports

487.11 (k) (16)

Environmental standards

1001.10 (l)(1)

Medication management.

487.5 (a) (3) (xi)

Resident protections

487.7 (f) (11) (x)

Resident services

487.9 (a) (16)

Personnel

487.11 (k) (11)

Environmental standards

1001.10 (i) (1)

Resident services.

1001.12 (b) (1-7)

Records and reports.

Oct 15, 2024Complaint
1001.7 (k) (5)

Admission and retention standards.

Apr 15, 2024Complaint
487.5 (a) (3) (xi)

Resident protections

Mar 18, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Nov 30, 2023Routine
487.4 (k)

Admission standards

Ownership & Operations

Who Operates This Facility

Owner / Operator

Stonebrook Properties, LLC

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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