Cerenity Marian of St Paul LLC
Strong Medicare quality ratings; families often praise engaging activities and music programs. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
This facility offers excellent activity programming and a welcoming environment for many residents. However, families should be aware of significant concerns regarding staffing levels and responsiveness; we strongly recommend visiting during off-hours and asking management specifically how they handle call-light response times and communication during shift changes.
Google Reviews
Google Reviews
36 reviews on Google“Cerenity Marian of St. Paul receives highly polarized feedback, with many families praising the warm, person-centered care and engaging activities, while others report severe issues regarding staffing levels and patient neglect. While some residents thrive and feel at home, multiple reviewers have documented critical lapses in responsiveness, hygiene, and communication, particularly in long-term and hospice care settings.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and music programs
- Kind and dedicated nursing staff
- Spacious and well-maintained facility
- Strong rehabilitation therapy team
Concerns
- Chronic understaffing leading to long response times (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
- Inadequate hygiene and patient care standards (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for music and activity programs; could you walk us through what a typical week of engagement looks like for a new resident?
- 2Given that staffing levels are a high priority for our family, how does your team manage call-light response times during peak hours or shift changes?
- 3We value clear communication; what is the standard process for families to receive updates on a loved one's health status or care plan changes?
- 4With the recent focus on maintaining high standards of hygiene and patient care, what specific protocols are currently in place to ensure these daily needs are consistently met?
- 5Since medication management is a critical part of our loved one's health, could you explain how your nursing team oversees the administration and accuracy of prescriptions?
- 6I see that the facility occasionally engages with feedback online; how does the leadership team use family input to make improvements to the daily resident experience?
Personalized based on this facility's data
Key Review Excerpts
“The staff here does an amazing job for my grandma living on the 5th floor- the nurses the assistants the cooks! But mostly Id love to recognize the activities director - Alex.”
“So short staffed I sat on a bed pan for 70 Minutes, pressing the call button and finally yelling for help. One agency CNA said he was so overwhelmed that he just left at 0230 am.”
“Residents are phenomenal, while some staff are neglectful and management fail to address concerns regarding the attitudes of their care staff and the condition they leave residents in at the end of their shifts.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections that found deficiencies in medication management, resident care quality, and safety hazards. The facility shows recurring issues across multiple areas including medication errors, infection control problems, fire safety violations, and inadequate supervision to prevent accidents. While all deficiencies have been corrected according to the provider, the pattern of complaint-driven surveys and repeated violations in critical care areas suggests ongoing operational challenges that families should carefully consider.
Mar 18, 2026Routine5
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 6, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 6, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Aug 16, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Apr 18, 2024Routine10
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 18, 2024Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Feb 6, 2025
$59,675
Fine
Aug 16, 2024
$92,124
Ownership & Operations
Who Operates This Facility
Cerenity Marian of St Paul LLC
nonprofit
Ownership & Management
Owners
Cerenity Senior Care
Owner · Organization
Benedictine Health System
Owner (parent company) · Organization
Fairview Bethesda Hospital
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit cerenityseniorcare.org
Medicare data downloads
Original nursing home datasets
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