Cerenity Care Center White Bear Lake
Strong Medicare quality ratings; families often praise beautiful, clean facility environment. Still worth an in-person visit.
based on 46 Google reviews

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What this means for your family
While the facility offers attractive amenities like pool therapy and a clean environment, the recurring reports of medication errors and neglect are critical red flags. If you are considering this facility, you must conduct unannounced visits during weekends and evenings to verify staffing levels and ask management specifically how they track and prevent medication administration errors.
Google Reviews
Google Reviews
46 reviews on Google“Cerenity Care Center White Bear Lake receives highly polarized feedback, with some families praising the facility's aesthetic, pool therapy, and specific staff members, while others report severe lapses in basic care. Multiple reviewers have raised alarming concerns regarding medication errors, neglect, poor communication, and inconsistent staffing levels, particularly on weekends. Families should exercise extreme caution and conduct thorough, unannounced visits to assess the current quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean facility environment
- Effective pool therapy services
- Some highly professional and caring individual staff members
- Positive experience for some transitional care patients
Concerns
- Chronic understaffing and high staff turnover (mentioned by 6 reviewers)
- Medication management errors and safety risks (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 5 reviewers)
- Neglect of basic personal care and hygiene (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and beautiful the facility is; how do you ensure that high standard of cleanliness is maintained for the residents every day?
- 2Since we know your pool therapy services are a major strength here, how would a resident's specific rehabilitation plan be integrated into their weekly routine?
- 3With the high staffing rating from CMS, what specific steps do you take to ensure that same level of care and attention is consistent across all shifts?
- 4How does the nursing team manage medication administration and double-check protocols to ensure everything is handled accurately?
- 5What is the best way for us to stay in regular contact with the management team and receive updates on our loved one's care?
- 6Could you tell us more about the variety of social activities and events planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I thought they were great but unfortunately I was overdosed by a med passer. I came out of it ok but I could have died if they didn’t catch her mistake.”
“One day they wheeled her into the dining room for breakfast and left her sitting there all day until I came to visit and found her. Her room always averaged about 90 degrees. Most days they never even got her out of bed or dressed.”
“I found her almost nude, bile all over herself and incoherent. She was transferred to the hospital. I don't know how they said they checked on her every hour and couldn't see what she looked like.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing patterns of deficiencies across multiple areas, with families filing complaints about daily care assistance and wound care. The most recurring issues involve daily living assistance, medication management, and fire safety systems. While the provider reports correcting deficiencies after each survey, problems persist across four surveys from 2023-2024, including repeated citations for activities of daily living support, infection control, and building safety requirements.
Feb 2, 2026Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Dec 11, 2025Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2024Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 16, 2024Routine22
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 25, 2023Complaint4
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Federal Penalties
Fine
Feb 2, 2026
$26,685
Fine
Feb 16, 2024
$19,645
Ownership & Operations
Who Operates This Facility
Cerenity Care Center White Bear Lake
nonprofit
Ownership & Management
Owners
Healtheast
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit cerenityseniorcare.org
Medicare data downloads
Original nursing home datasets
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