Century Villa Health Care
Strong Medicare quality ratings; families often praise warm, attentive nursing and therapy staff. Still worth an in-person visit.
based on 80 Google reviews
Watch Century Villa Health Care
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Century Villa is highly regarded for its clean environment and compassionate staff, making it a strong candidate for long-term care or rehab. However, because some families have reported gaps in communication regarding medical updates and post-bereavement support, we recommend establishing a clear communication plan with the administration upon admission to ensure you are kept informed during critical moments.
Google Reviews
Google Reviews
80 reviews on Google“Century Villa is widely praised for its warm, family-like atmosphere and dedicated nursing and therapy staff who prioritize resident comfort and dignity. While the vast majority of families report excellent experiences, some have raised concerns regarding a lack of communication during medical emergencies and a perceived decline in post-bereavement support following changes in ownership.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and therapy staff
- Clean and well-maintained facility
- Strong, responsive admissions and social work team
- Compassionate, family-oriented culture
Concerns
- Lack of communication regarding significant medical changes or resident health status (mentioned by 2 reviewers)
- Perceived lack of empathy or follow-up from administration after a resident's passing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility looks; what are your daily routines for keeping the common areas so tidy?
- 2We've heard great things about your nursing and therapy teams; how do you ensure that the care remains consistent even during shift changes?
- 3How does the administration ensure that families are kept fully informed and updated immediately if there is a significant change in a resident's health status?
- 4In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
- 5We noticed your admissions and social work team is very responsive; how do you help new residents and their families transition into the community during those first few weeks?
- 6What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Century Villa has been a true blessing for my Mom. She is receiving excellent care in a clean, welcoming, caring environment. Without exception each and every member of their team has been exemplary, friendly, and professional.”
“The admissions director (Regina) and the Social Worker (Corrine) have been so helpful and do great At communication. The therapy staff is fabulous and the staff at the bedside have been so caring.”
“After several years of my mom being a resident there, she passed away. After that we did not hear one word from the nursing home. Not a call, a card or any form of acknowledgment that they were sorry about my mom’s passing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Century Villa shows concerning patterns with recurring safety issues and three complaint-triggered investigations where families reported problems. Fire safety and emergency exits have been repeatedly cited across multiple surveys, along with ongoing infection control deficiencies. While most violations are reportedly corrected, the persistence of similar safety problems and resident rights issues suggests systemic challenges that families should investigate thoroughly before considering placement.
Dec 18, 2025Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Dec 18, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Oct 2, 2024Routine9
Egress Deficiencies
Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.
Smoke Deficiencies
Provide properly protected cooking facilities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Jul 12, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Oct 11, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 7, 2023Routine10
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Century Villa Health Care
nonprofit
Chain Affiliation
Exceptional Living Centers
10 facilities nationwide
Chain avg rating: 3.2/5 · Rank 4 of 10
Ownership & Management
Owners
Putnam County Hospital
Owner · Organization
Watts, Amy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit exceptionallivingcenters.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.