Centinela Assisted Living Centre
Reviewer concerns include unprofessional nursing and caregiving staff (mentioned by 2 reviewers) — investigate before committing.
based on 8 Google reviews
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What this means for your family
This facility presents significant red flags regarding resident safety, hygiene, and staff professionalism. If you are considering this location, you must investigate the specific claims regarding medical neglect and food quality, and verify their compliance with health department regulations.
Google Reviews
Google Reviews
8 reviews on Google“Families should approach this facility with extreme caution due to serious allegations regarding patient safety, hygiene, and medical neglect. While one reviewer found the administrator professional, multiple others reported unprofessional nursing staff, poor food quality, and significant concerns regarding the well-being of residents.”
Quality Themes
Tap a score for detailsStrengths
- Professionalism of the administrator
Concerns
- Unprofessional nursing and caregiving staff (mentioned by 2 reviewers)
- Poor food quality and hygiene issues (mentioned by 2 reviewers)
- Neglect regarding medical and dental needs
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the professionalism of your administrator; how does that leadership style trickle down to the daily care provided by the nursing team?
- 2What specific steps are being taken to ensure the dining experience and food quality meet the nutritional and hygiene needs of the residents?
- 3How do you manage communication between the caregiving staff and family members to ensure we are always updated on any changes in health?
- 4Can you walk us through the protocol for handling medical or dental emergencies that might arise after hours?
- 5What is the current routine for maintaining the cleanliness and upkeep of the resident living areas and common spaces?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“I spoke to the administrator Ronny he is a professional in his and experienced as well as helpful to my inquiries for my mother.”
“Really the nurses treat the patients really good but I noticed the food is horrible and uneatable. Allot of he patients have dry skin and smell and also have swollen feet and infections.”
“This company continues to put tenants will being secondary to their safety. This company operates without much consideration to the rules and regulations set by the health department.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 21, 2026InspectionClean
FACILITY EVALUATION REPORT
Feb 9, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
May 30, 2025InspectionClean
The facility underwent an unannounced required 1-year Annual Inspection focusing on Infection Control measures. The LPA verified that the facility has an approved mitigation plan and infection control plan, and toured all relevant areas. The report explicitly states that there were no deficiencies cited during the visit.
Jan 6, 2025ComplaintClean
This report details a complaint investigation conducted on January 6, 2025, regarding allegations of financial abuse. The investigation included interviews with staff and residents, and a review of records. Based on the evidence gathered, the department found insufficient information to substantiate the allegations, resulting in no deficiencies being cited.
May 16, 2024InspectionClean
The facility underwent an unannounced required 1-year annual inspection focusing on Infection Control measures. The evaluator noted that the facility has an approved mitigation plan and infection control plan, and the annual fees are current. The report explicitly states that there were no deficiencies cited during the visit.
Jul 11, 2023OtherClean
The facility underwent an unannounced Case Management visit. The Licensing Program Analyst conducted a risk assessment and confirmed the facility was clear of COVID-19 infection. The report explicitly states that there were no deficiencies cited during the visit.
May 16, 2023ComplaintClean
This report details a complaint investigation regarding staff administering resident medications. The investigation, which included record reviews and interviews with residents and staff, found no evidence to support the allegation. Consequently, the allegations were deemed Unsubstantiated.
May 2, 2023InspectionClean
The facility underwent an unannounced annual required visit focusing on Infection Control measures. The LPA observed the kitchen to be clean and sanitary, the pantry and refrigerators were well stocked, and all staff were observed wearing face coverings. No deficiencies were cited during this inspection.
Ownership & Operations
Who Operates This Facility
Centinela Assisted Living Management LLC
GWENDOLYN CRAIG
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit newlifestyles.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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