Centerville Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 8.0)
- High staff turnover (72%)
- High RN turnover (75%)
Bottom 25% in OH · Below recommended RN staffing · Very high staff turnover · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · No penalties on record
What this means for your family
This facility has a long-standing pattern of severe understaffing and hygiene concerns that should be a major red flag for any family. While the rehab therapy team is occasionally praised, the systemic issues regarding medication management and lack of communication make it difficult to recommend; if you must consider this facility, demand a tour of the actual living quarters and speak directly with current residents' families.
Google Reviews
Google Reviews
51 reviews on Google“Centerville Health and Rehab receives overwhelmingly negative feedback from families, with consistent reports of severe understaffing, poor communication, and neglectful care. While a few reviewers praise the rehabilitation therapy team, most families express deep frustration regarding medication errors, hygiene issues, and a lack of responsiveness from management.”
Quality Themes
Tap a score for detailsStrengths
- Professional rehabilitation therapy team
- Some individual nursing staff members are kind
- Occasional responsive administrative support
Concerns
- Chronic understaffing leading to neglect (mentioned by 12 reviewers)
- Medication errors and missed doses (mentioned by 6 reviewers)
- Poor communication and unreturned phone calls (mentioned by 8 reviewers)
- Facility hygiene, including pests and foul odors (mentioned by 5 reviewers)
- Inadequate personal care and hygiene for residents (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with personal hygiene and daily care needs?
- 2I noticed some concerns regarding medication management; could you walk me through your current process for ensuring doses are administered accurately and on time?
- 3How does the facility maintain cleanliness and address environmental concerns like pest control and odors to ensure a comfortable living space for residents?
- 4Communication is very important to our family; what is the standard procedure for keeping family members updated on changes in a resident's health or care plan?
- 5I see that your rehabilitation team is highly regarded; how do you integrate their therapy programs into the daily life and activity schedule for residents?
- 6What steps are being taken to improve the consistency of nursing care and staffing coverage to ensure residents are well-supported throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“They didn’t give my grandpa a bath for a WEEK then lost his favorite blanket. The blanket needed to be washed…TWO DAYS later we’re asking where it is. Tell me why it took multiple members of my family to ask around, including a phone call to the director, to finally find it but it’s STILL covered in POOP”
“Poor experience can’t even properly provide your medication nurses keeps miss placing or forgetting to give it to you then when they decide to give it you it is back to back with next dose”
“I have found my family member barely dressed and unbathed. The bug and rodent infestation is a definite problem I had a staff member tell me they are wood roaches...they come out in the d”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about recurring pest control problems, with violations occurring in 2025, 2024, and multiple times in 2025. The facility shows persistent issues with pest control, fire safety systems, and resident rights, including problems with maintaining a clean environment and medication management. While the facility corrects violations when cited, the pattern of repeated pest control complaints and multiple deficiencies across fire safety, cleanliness, and care planning suggests ongoing operational challenges that families should carefully consider during visits.
Dec 16, 2025Complaint3
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jul 8, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jul 8, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 16, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 7, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Apr 4, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Ownership & Operations
Who Operates This Facility
Centerville Health and Rehab
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
85 facilities nationwide
Chain avg rating: 2.3/5 · Rank 69 of 94 (Worst)
Ownership & Management
Owners
Flyer 3 Operations Holdings LLC
Owner · Organization
Acm Ashem Holdings, LLC
Owner (parent company) · Organization
Flyer 3 Holdings LLC
Owner (parent company) · Organization
Ftk Flyer Oh, LLC
Owner (parent company) · Organization
Zanziper Family Trust
Owner (parent company) · Organization
Zanziper, Natalie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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