Centerburg Pointe
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 46 Google reviews
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What this means for your family
While many families report excellent experiences with the respiratory and therapy teams, there is a recurring, serious pattern of neglect regarding call light response times and basic hygiene. When touring, ask specifically about the current staff-to-patient ratio on weekends and request a clear explanation of how they monitor and ensure timely response to patient needs.
Google Reviews
Google Reviews
46 reviews on Google“Centerburg Pointe receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation programs. However, a significant number of reviewers report critical issues regarding chronic understaffing, long response times for call lights, and poor hygiene management for residents. Families should carefully weigh the positive reports of individual care against recurring concerns about neglect and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective respiratory and physical therapy programs
- Clean, home-like environment
- Active social and community outreach programs
Concerns
- Chronic understaffing leading to long call light response times (mentioned by 6 reviewers)
- Poor hygiene and neglect (residents left in soiled linens or developing sores) (mentioned by 3 reviewers)
- Rude or unapproachable administrative/management staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Centerburg Pointe is very active in community outreach; could you tell me more about how residents participate in these programs on a daily basis?
- 2With the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly, especially during busy shift changes?
- 3I see that the facility has had some recent challenges regarding health inspections; what specific steps is management taking to improve those outcomes and ensure the highest standard of care?
- 4Regarding resident hygiene and skin integrity, what is your routine for monitoring and assisting those who need extra help with personal care throughout the day?
- 5I appreciate how responsive the team is to online feedback; how do you handle communication with families when concerns about a loved one's care arise?
- 6How does your nursing team coordinate with the respiratory and physical therapy departments to ensure a resident's medical needs are met consistently?
Personalized based on this facility's data
Key Review Excerpts
“The nurses God Bless Them😇, I watched the mess they went thru, how they had any hair, I don’t know!!! The Administration staff of who I met 3, which impressed me, were very nice and told me if I needed anything let them know, good people!!”
“My grandmother was there for short term Rehabilitation after breaking a couple ribs and isn't able to move on her own...she now has some sores on her which she did not come in with either from not being moved enough or left in soiled bottoms for too long.”
“My dad calls me everyday worried for his life because he can’t get anyone to answer his call light under a hour..If your loved one is here I would transfer them out as soon as possible!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Centerburg Pointe has faced significant ongoing issues, with families filing 16 complaint-triggered deficiencies about resident abuse/neglect, medication errors, and safety hazards. The facility shows persistent problems across multiple surveys in medication management, safety/accident prevention, and infection control, with most recent violations in December 2025 still requiring correction, suggesting systemic challenges that continue to affect resident care and safety.
Feb 24, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 9, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nov 19, 2025Complaint1
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Apr 21, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 20, 2025Routine15
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Ownership & Operations
Who Operates This Facility
Centerburg Pointe
for profit
Chain Affiliation
Saber Healthcare Group
126 facilities nationwide
Chain avg rating: 3.0/5 · Rank 61 of 125
Ownership & Management
Owners
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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