Center at Lincoln, LLC, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 212 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 7)
Below average in CO · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in VERITAS MANAGEMENT GROUP chain · No penalties on record
What this means for your family
While the facility offers excellent physical therapy and modern amenities, the recurring reports of slow response times to call buttons are a significant concern. If you choose this facility, we strongly recommend visiting frequently during off-hours and weekends to ensure your loved one's needs are being met, as staffing consistency appears to be a major factor in the quality of care.
Google Reviews
Google Reviews
212 reviews on Google“The Center at Lincoln receives highly polarized feedback, with many families praising the modern facility and effective physical therapy team, while others report severe neglect and communication failures. While some patients experience compassionate care and successful recovery, a significant number of reviewers describe long wait times for call buttons, poor hygiene, and unprofessional staff interactions. Families should be aware that experiences appear to vary significantly depending on the specific staff on duty and the time of day.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Modern, clean, and well-maintained facility
- Some highly dedicated and compassionate individual staff members
- Strong case management for discharge planning
Concerns
- Excessive wait times for call buttons (mentioned by 18 reviewers)
- Poor communication with families and lack of updates (mentioned by 12 reviewers)
- Inconsistent or poor quality of food (mentioned by 9 reviewers)
- Understaffing and lack of responsiveness on weekends/nights (mentioned by 8 reviewers)
- Hygiene issues, including soiled bedding and lack of assistance with personal care (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 162 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a 4-star staffing rating, how do you ensure that response times for call buttons remain consistent during evening and weekend shifts?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how are these programs integrated into the daily routine for residents who need extra support?
- 3Communication is very important to our family; what is your standard process for providing regular updates to families regarding their loved one's health and daily progress?
- 4We understand that dining is a key part of quality of life; what steps are you taking to improve the variety and quality of the meal options provided to residents?
- 5Regarding the recent health inspection findings, what specific improvements have been implemented to ensure high standards of personal care and hygiene are maintained consistently?
- 6How does your team handle urgent medical needs or changes in condition during the night to ensure residents feel safe and well-cared for at all times?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were all wonderful and sincerely caring and so were the CNA's. The food wasn't great, but I lost 7 pounds while I was in there so I'm not complaining.”
“The most positive aspect is that the nursing staff and PT/OT staff are dedicated and caring. But the food is poor... Administrative systems are lacking, for example, the light in my bathroom was burned out for 5 days.”
“I would personally sit in the room and wait for over 20 minutes for a request for my mother to go to the bathroom - and no one would respond. Numerous times I went out to the nurse's station and asked for someone to please respond.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaint reports, including recent issues with safety hazards and medication management. The most recurring problems involve food safety and handling, infection control, and medication errors, with medication issues appearing across multiple years from 2019-2024. While the facility corrects deficiencies when cited, the persistence of similar issues across surveys suggests ongoing operational challenges that families should discuss directly with administrators before making placement decisions.
Nov 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 21, 2024Routine15
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Oct 8, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 6, 2023Routine18
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Sep 12, 2019Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Smoke Deficiencies
Provide properly protected cooking facilities.
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Jun 2, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jan 21, 2025Follow-upCleanReport
No deficiencies found during this inspection.
Jan 15, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jan 14, 2025Follow-upCleanReport
No deficiencies found during this inspection.
Jan 14, 2025Follow-upCleanReport
No deficiencies found during this inspection.
Dec 11, 2024Routine
A re-certification survey was completed on December 11, 2024. The facility was reviewed and surveyed to the National Fire Protection Association (NFPA) Life Safety Code (2012) Chapter 19, Existing Health Care Occupancies. The building is three-story, Type II (111) construction, without a basement. The facility is divided into two smoke compartments on the first floor and five smoke compartments on floors two and three witch each compartment separated by one-hour rated construction. The first floor is arranged as a single fire alarm zone, floors two and three are arranged with fire alarm initiating devices zoned by each compartment. Audible / visual alarms activated in the zone of origin only. The remaining compartments notified via automatic voice notification. The facility is classified as fully protected by a National Fire Protection Association (NFPA) 13 automatic sprinkler system. Emergency power is provided by a 150kw natural gas generator located on the roof. T.. STANDARD not met as evidenced by: Based on observation and staff interviews of the emergency lighting, the facility needed to add emergency lighting at the transfer switches in accordance with NFPA 99 - 6.6.3.1.1, Life Safety 101- 7.9.3 and 19.2.9.1. This deficient practice could affect all residents and staff throughout the facility in the event of losing primary power.There is no evidence of a necessary battery backup for emergency lighting at the generator transfer switch.2012 NFPA 99 Section 6.6.3.1.1 The life safety and critical branches shall have an alternate source of power separate and independent from the normal source that will be effective for a minimum of 11?2 hours after lossof the normal source.The Maintenance Director acknowledge the lack of required battery back-up emergency lighting at the generator transfer switch during the tour of the facility. STANDARD was not met based on observation and staff interviews during the survey. It was determined that the facility failed to maintain emergency power systems under Section 9.1.3 of the Life Safety Code and the referenced NFPA 110, Standard for Emergency and Standby Power Systems Chapter 5.2.3. This deficient practice could affect all residents, staff, and visitors during power loss.A remote annunciator was not installed outside the generator room in a location that could be easily observed by staff at all times.NFPA 99-6.4.1.1.17 Alarm Annunciator. A remote annunciator that is storage battery powered shall be provided to operate outside of the generating room in a location readily observed by operating personnel at a regular work station (see 700.12 of NFPA 70, National Electrical Code). The annunciator shall be hard-wired to indicate alarm conditions of the emergency or auxiliary power source as follows: (1) Individual visual signals shall indicate the following: (a) When the emergency or auxiliary power source is.. The facility did not meet the standard as it failed to maintain emergency power systems according to section 19.2.9.1 of the Life Safety Code and the referenced 2010 NFPA 110, Section 8.3.7.1 Maintenance and Operational Testing. This failure could potentially impact all residents, staff, and visitors in the event of a power loss.At the time of the survey, no records were available to verify the monthly testing and recording of battery conductance testing in connection with the emergency power supply system (emergency generator).NFPA 110, Section 8.3.7. Maintenance of lead-acid batteries shall include the monthly testing and recording of electrolyte specific gravity. Battery conductance testing shall be permitted in lieu of the testing of specific gravity when applicable or warranted.The emergency power supply system deficiency item was discussed with the Administrator and Maintenance Director during the survey.
Ownership & Operations
Who Operates This Facility
Center at Lincoln, LLC, the
for profit
Chain Affiliation
Veritas Management Group
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 15 of 15 (Worst)
Ownership & Management
Owners
Don Quixote Enterprises, LLC
Owner · Organization
Greenhow, Robert
Owner
Loucks, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
212 reviews from families & visitors
Official Website
Visit centeratlincoln.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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