Cedar Ridge Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 78 Google reviews

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What this means for your family
While many families report positive interactions with staff, there is a concerning pattern of neglect and slow response times that cannot be ignored. If you are considering this facility, we strongly recommend visiting unannounced, specifically on weekends or evenings, and asking for a tour of the actual resident rooms to verify cleanliness and call-light responsiveness.
Google Reviews
Google Reviews
78 reviews on Google“Cedar Ridge Center receives highly polarized feedback, with many reviewers praising the staff's friendliness and the facility's welcoming atmosphere, while others report severe concerns regarding neglect, hygiene, and staffing shortages. Families should be aware of a recurring pattern of complaints regarding slow call-light response times, poor communication, and inconsistent care standards. While some residents and families have had positive experiences, the frequency of reports involving basic care failures warrants significant caution.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Effective physical therapy department
- Clean and comfortable environment
- Helpful administrative leadership
Concerns
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Poor hygiene and cleanliness of rooms/bathrooms (mentioned by 4 reviewers)
- Staffing shortages and high turnover (mentioned by 3 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very high response rate to online feedback; how do you typically keep families updated on their loved one's daily progress and health changes?
- 2With the current staffing environment, what specific protocols do you have in place to ensure that resident call lights are answered promptly?
- 3Could you walk me through your daily housekeeping schedule and how you ensure that individual rooms and bathrooms are consistently maintained to a high standard of hygiene?
- 4Given the importance of nutrition, could you tell me about the current dining program and how you accommodate residents who may have specific dietary preferences or needs?
- 5How does your nursing team coordinate with the physical therapy department to ensure residents are getting the support they need to stay mobile and active?
- 6What is your facility's process for managing and administering medications to ensure accuracy and safety for all residents?
Personalized based on this facility's data
Key Review Excerpts
“He called us last night and told us it had been two hours That he had been hitting his call light and nobody had been in there to check on him. One of us went down there filed a complain against the nurse because she got a smart attitude with my mom. He had been laying in his own feces for over two hours.”
“I have been a resident at Cedar Ridge for two years. I have received excellent care from the CNAs and nurses that are assigned.to the hall my room is on. On the negative side, the turnover of CNAs and nurses is high and can cause poor care and neglect of residents.”
“I was there over 3 weeks and my toilet was stopped up the whole time. I had to use a potty chair. Several of the nurses were great, others were very rude. For meals they serve a heavy carb menu.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cedar Ridge Center has a concerning pattern of 115 deficiencies across recent surveys, with families filing complaints that triggered 38 violations. The most recurring issues involve accident hazards and safety supervision, infection control programs, and medication management problems. While the facility corrects violations when cited, the high complaint volume and repeated safety deficiencies, including recent abuse protection failures, suggest ongoing care quality concerns that families should carefully consider.
Mar 18, 2026Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Feb 24, 2026Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 24, 2026Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nov 13, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 16, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Mar 18, 2026
$15,935
Fine
Mar 18, 2026
$25,500
Fine
Apr 16, 2025
$54,438
Fine
Aug 29, 2024
$16,801
Fine
Jul 11, 2024
$37,184
Ownership & Operations
Who Operates This Facility
Cedar Ridge Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 188 of 188 (Worst)
Ownership & Management
Owners
Genesis Wv Holdings LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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