Cavalier Healthcare of Trussville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (72%)
- High RN turnover (56%)
Below average in AL · Critically understaffed (RN) · Very high staff turnover · Best in CAVALIER HEALTHCARE chain · $46,797 in fines · Very few deficiencies
What this means for your family
This facility has a dedicated administrative team and can provide compassionate care, but there is a recurring, serious pattern of neglect regarding basic hygiene and responsiveness. If you choose this facility, you must be prepared to be highly involved in your loved one's daily care and maintain frequent, direct communication with management to ensure medical instructions are followed.
Google Reviews
Google Reviews
73 reviews on Google“Cavalier Healthcare of Trussville presents a deeply polarized experience for families. While many reviewers praise the facility for its cleanliness, friendly administrative team, and compassionate nursing staff during end-of-life or long-term care, a significant number of families report severe neglect, including residents left in soiled conditions for hours, poor communication, and inadequate medical oversight. Potential families should be aware of these starkly contrasting accounts regarding basic hygiene and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Warm, professional admissions and administrative staff
- Clean, well-maintained facility environment
- Compassionate end-of-life and long-term care
- Active engagement and resident events
Concerns
- Neglect of basic hygiene (residents left in soiled briefs/feces for extended periods) (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inattentive or rude nursing/CNA staff (mentioned by 6 reviewers)
- Inconsistent medication management and medical oversight (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We were so impressed by how responsive the management team is to feedback; how do you ensure that important updates are communicated clearly to families?
- 2What specific protocols are in place to ensure residents are checked frequently for hygiene and comfort throughout the day?
- 3Can you walk us through your process for managing medications and how you ensure there are no errors in administration?
- 4We noticed the facility is very well-maintained and clean; what kind of daily activities or social events do you have planned to keep residents engaged?
- 5How does the nursing staff handle medical emergencies or changes in a resident's condition during the night shift?
- 6Since we know nutrition is so important, could you tell us more about the dining experience and how much input residents have in their meal options?
Personalized based on this facility's data
Key Review Excerpts
“My dad just got out of a 20 day in-patient rehab stay here. We initially had a few bumps in the road but we addressed those quickly, management was apologetic, and things were great after that.”
“My grandmother was released from the hospital with a feeding tube and pneumonia and we told them specifically multiple times NO FOOD and walked in this am and she was eating…. she’s been there for 18 hours and no meds, no oxygen, no breathing treatments… all of which she needs to survive.”
“My Dad was at Cavalier for 27 days before he passed away. I can't say enough about the care and compassion my Dad received from all of the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a mixed record with 23 deficiencies across four surveys, including two complaint-triggered incidents where families reported concerns about grievance processes and wound care. The main problem areas involve fire safety systems, care planning and assessments, and building maintenance issues. While all deficiencies show correction dates, the facility has had recurring issues with resident assessments and care planning across multiple years, suggesting potential ongoing challenges with care coordination.
Jun 8, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 13, 2021Routine2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 11, 2019Routine9
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
May 3, 2018Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Federal Penalties
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,434
Fine
Jan 8, 2024
$4,178
Fine
Jan 2, 2024
$3,529
Fine
Dec 11, 2023
$8,469
Fine
Jun 26, 2023
$2,117
Ownership & Operations
Who Operates This Facility
Cavalier Healthcare of Trussville
for profit
Chain Affiliation
Cavalier Healthcare
4 facilities nationwide
Chain avg rating: 2.0/5 · Rank 2 of 2 (Worst) (Best)
Ownership & Management
Owners
Hubbard, Brien
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit trussville.cavalierhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Eastview Rehabilitation & Healthcare Center
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St Martin's in the Pines
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Fair Haven
9.2 miNursing Home · Birmingham, AL