Cavalier Healthcare of England
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 3)
- High RN turnover (64%)
Bottom 25% in AR · Below recommended RN staffing · Best in CAVALIER HEALTHCARE chain · $18,356 in fines
What this means for your family
Cavalier Healthcare is frequently praised for its clean, renovated environment and dedicated nursing staff. However, families should verify current staffing ratios and inquire about how resident laundry and dining services are managed, as recent feedback suggests potential limitations in these areas.
Google Reviews
Google Reviews
39 reviews on Google“Cavalier Healthcare of England is frequently praised for its recent renovations and the friendliness of its nursing and therapy staff. However, recent feedback suggests potential operational challenges, specifically regarding staffing levels and the availability of certain amenities like an on-site laundry facility.”
Quality Themes
Tap a score for detailsStrengths
- Newly remodeled, clean facility
- Friendly and attentive nursing staff
- Professional physical therapy team
- Compassionate care environment
Concerns
- Understaffing impacting dining room usage (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has been recently remodeled; how have these physical updates impacted the daily environment and comfort for the residents?
- 2With the high level of engagement shown in your online review responses, how do you typically incorporate family feedback into your daily care planning?
- 3I understand that mealtime is a social highlight; could you walk me through how your team manages dining room support to ensure everyone receives the assistance they need?
- 4Given the recent focus on health inspection outcomes, what specific quality improvement initiatives are currently underway to enhance the overall resident experience?
- 5How does your physical therapy team collaborate with the nursing staff to ensure residents maintain their mobility and strength on a daily basis?
- 6In the event of a medical emergency, what is your established protocol for communicating with family members and coordinating care with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very friendly and professional. The patients are well cared for and their medical needs are seen to promptly and according to doctors’ orders.”
“This place gave me a renewed faith in nursing homes bc I see so much bad. Not a single person was rude or wrote me off. They have a truly amazing team!”
“I spoke to a staff member who was passing out trays and I asked if they had a dining room and was told they did but they don’t use it often because they don’t have enough workers which is common.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cavalier Healthcare has recurring issues across multiple areas, with families filing four complaint reports over the review period. The facility repeatedly struggled with food service safety and quality, fire safety systems, and resident care planning across all five surveys. While the provider reports correcting each deficiency, the pattern of repeated violations in the same areas - particularly food handling, smoke detection systems, and care plan development - suggests ongoing operational challenges that families should carefully consider when evaluating this facility.
Jul 3, 2025Routine8
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jul 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 11, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Apr 4, 2024Routine13
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Apr 4, 2024Complaint1
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jan 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 31, 2024
$8,160
Fine
Jan 31, 2024
$10,196
Ownership & Operations
Who Operates This Facility
Cavalier Healthcare of England
for profit
Chain Affiliation
Cavalier Healthcare
4 facilities nationwide
Chain avg rating: 2.0/5 · Rank 1 of 2 (Worst) (Best)
Ownership & Management
Owners
Cavalier Healthcare of England, LLC
Owner · Organization
Bethel Investments, LLC
Owner (parent company) · Organization
Limited Holdings, LLC
Owner (parent company) · Organization
Cunningham, Joann
Owner (parent company)
Cunningham, Michael
Owner (parent company)
Hubbard, Brien
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit england.cavalierhealthcare.com
Medicare data downloads
Original nursing home datasets
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