Casselman Healthcare and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 20 Google reviews
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What this means for your family
While the facility is praised for its physical therapy and small-town atmosphere, the reports of medical negligence are extremely concerning. If you choose this facility, ensure you have a clear, written plan for how medical conditions like diabetes will be monitored and demand frequent, documented updates from the nursing staff.
Google Reviews
Google Reviews
20 reviews on Google“Casselman Healthcare and Rehabilitation Center receives highly polarized feedback, with some families praising the attentive nursing staff and the benefits of a smaller, community-focused facility. However, other reviewers report severe concerns regarding medical negligence, including failure to monitor diabetic blood sugar levels and physical mistreatment by staff. Prospective families should weigh the positive experiences of rehab patients against the serious allegations of inadequate clinical care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and friendly nursing staff
- Effective physical therapy services
- Small, community-oriented building environment
- Responsive administrative communication
Concerns
- Negligent medical care and monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size, how do you ensure that each resident receives consistent, personalized monitoring throughout the day?
- 2With medication management being a key focus for your team, could you walk me through the specific safety protocols and double-check systems you have in place for administering daily prescriptions?
- 3I understand you have a strong physical therapy program; how do you integrate those services into the daily routines of residents who are looking to maintain or improve their mobility?
- 4How do you handle transitions in care or urgent medical needs to ensure that residents are being monitored closely by the nursing staff at all times?
- 5Since you have a smaller, community-oriented environment, what kind of daily social activities or engagement programs do you offer to help residents feel connected to one another?
- 6How does your leadership team stay involved in the day-to-day care of residents to ensure that communication remains responsive and transparent for families?
Personalized based on this facility's data
Key Review Excerpts
“My dad was a patient at the Casselman for about a month for physical therapy. I cannot say enough good things about the care he received. The staff was attentive, the nurses were excellent and everyone was friendly and helpful.”
“There is a great comfort in being a smaller building in a local community where staff can intimately know each resident and their specific needs.”
“1ST PRIBLEM WAS BED SORES. THAN DISCOVERED THEY WERE NOT CHECKING HER SUGAR. WAS TOLD BY HEAD NURSE THEY DO NOT CHECK DIABETICS SUGAR LIKE WE WOULD AT HOME. THIS IS A LIE.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Casselman Healthcare has a concerning pattern of complaint-triggered violations, with families filing 37 reports that led to federal investigations across 16 surveys. The facility has recurring issues with care planning, safety hazards, and medication management. While all deficiencies show correction dates, the persistent nature of problems across multiple surveys suggests ongoing quality challenges that families should carefully investigate before placement.
Feb 18, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 17, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 31, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Jul 31, 2025Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Jul 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 1, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Casselman Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Abraham Smilow
7 facilities nationwide
Chain avg rating: 1.4/5 · Rank 2 of 7
Ownership & Management
Owners
Ghc Snf Opco Holding Company LLC
Owner · Organization
Smilow, Abraham
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit casselmanhc.com
Medicare data downloads
Original nursing home datasets
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