Cass Valley Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 38 Google reviews
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What this means for your family
This facility is currently in a period of significant upward momentum, with many recent reviewers highlighting major improvements in management and staff dedication. While the therapy and nursing teams are highly rated, you should verify that the recent improvements in communication and care consistency have been sustained across all shifts.
Google Reviews
Google Reviews
38 reviews analyzed“Families considering Cass Valley Healthcare Center can expect a facility that has undergone significant recent improvements in management and care quality. Reviewers frequently praise the compassionate, attentive nursing staff and the high quality of the rehabilitation therapy team, though some historical concerns regarding consistency in care and communication exist.”
Quality Themes
Strengths
- Compassionate and attentive nursing staff
- High-quality rehabilitation and therapy team
- Welcoming and family-oriented atmosphere
- Recent visible improvements in leadership and management
Concerns
- Inconsistency in care quality and compassion (mentioned by 2 reviewers)
- Communication difficulties regarding facility updates (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing staff and the therapy team; how do you ensure that level of attentive care remains consistent for every resident?
- 2With the recent changes in leadership and management, what specific improvements have you seen in how the facility is being run lately?
- 3How does the facility keep families updated on important changes or news regarding their loved one's care and facility-wide updates?
- 4What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 5Could you tell us about the daily activities and social opportunities available to help residents stay engaged with the community?
- 6What steps is the facility currently taking to bolster staffing levels and ensure there is always enough support for all 74 residents?
Personalized based on this facility's data
Key Review Excerpts
“Of all the facilities I visit, the staff at Cass Valley demonstrate a genuine level of compassion and concern for the residents that is rare to see. There is a true sense of family here.”
“I know how much work and investment it takes to make so much improvement in just a few months. I am so grateful and thankful to Nexion and the facility leadership!”
“The staff is always very kind and helpful with their patients and their families. My brother is not the easiest patient and they go above and beyond to help him as needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 12 complaint-triggered deficiencies indicating families have filed reports about serious issues. The most recurring problems involve resident protection from abuse and neglect, accident prevention and safety hazards, and care planning. While most violations show correction dates, the pattern of repeated safety issues and multiple abuse-related complaints across several years suggests ongoing quality concerns that warrant careful consideration during any visit.
Nov 24, 2025Routine4
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 10, 2024Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Sep 4, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 22, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 22, 2024Routine9
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Jun 10, 2025
$10,361
Fine
Aug 22, 2024
$12,051
Fine
Dec 25, 2023
$19,622
Fine
Oct 19, 2023
$12,558
Ownership & Operations
Who Operates This Facility
Kirbyville I Enterprises, LLC
for profit
SLP CENTERVILLE LLC
MELANIE M MAY
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.9/5 · Rank 12 of 26
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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