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Nursing HomeMedicaid

Casey's Pond Senior Living

Strong Medicare quality ratings; families often praise beautiful, well-maintained facility. Still worth an in-person visit.

2855 Owl Hoot Trl, Steamboat Springs, CO 8048766 bedsLicensed & Active
Source: CO CDPHE — view official record
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 37 Google reviews

5
4
3
2
1
Casey's Pond Senior Living Nursing Home in Steamboat Springs, CO — Street View
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What this means for your family

Casey's Pond is highly regarded for its resort-like environment and dedicated staff, making it a strong candidate for long-term care. However, families should inquire about current dining services, as recent feedback has noted dissatisfaction with meal quality, and ensure they have clear expectations for end-of-life care protocols.

Google Reviews

Google Reviews

37 reviews on Google
Casey's Pond is widely praised for its beautiful, resort-like facility and a staff that is consistently described as caring, professional, and attentive. While most families and residents express high satisfaction with the community atmosphere and care, there are isolated concerns regarding food quality and a serious, historical complaint regarding end-of-life care management.

Quality Themes

Tap a score for details
Food6.0Staff9.0Clean10.0Activities9.0MedsN/AMemoryN/AComms9.0Value7.0

Strengths

  • Beautiful, well-maintained facility
  • Warm, professional, and caring staff
  • Strong sense of community and activities
  • Responsive administrative communication

Concerns

  • Dissatisfaction with meal quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(16)'20(4)'22(4)'24(8)'26(2)

Distribution · 74 analyzed

5
63
4
2
3
2
2
4
1
3

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's strong focus on community, what are some of the most popular daily activities that residents currently participate in?
  • 2I noticed the facility is beautifully maintained; could you share how the staff works to keep such a high level of engagement and care for all 66 residents?
  • 3We understand that dining is a major part of the resident experience; what steps are you taking to enhance the meal options and gather feedback from residents?
  • 4With a 5-star CMS staffing rating, how does your team ensure consistent, personalized attention for each resident throughout the day?
  • 5Could you walk us through the protocol for handling medical emergencies and how you communicate those situations to family members?
  • 6Regarding the recent state survey findings, could you explain the improvements or adjustments you have implemented to address those specific areas?

Personalized based on this facility's data


Key Review Excerpts

The staff at Casey’s Pond are gracious, skilled, down-to-earth and excellent at what they do. From our first introductions over e-mail, all the way through to our move-in day, the communication has been warm, receptive and intuitive.

Family member · 2021★★★★★

I am grateful for the staff enabling and encouraging me to be independent as much as I can but when I do need help it is a comfort to know that there are professionals available to help me 24/7!

Long-term resident · 2024★★★★★

My Mom and Dad are actively living at Casey's Pond. I have found that the staff is remarkable! Everyone is genuinely active with the residents. It seems as if there is an open door policy when needing information.

Resident's child · 2019☆☆☆☆
Source: 37 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.65hrs
86%
Registered nurses for medical care
Total Nursing
4.57hrs
OK
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
15.5%
CO
20.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
14.4%
CO
13.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CO
93.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
15.3%
CO
14.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.2%
Mixed vs Avgs
Here
17.2%
US
19.5%
CO
11.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.8%
Better than Avg
Here
15.8%
US
19.4%
CO
21.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
79.8%
CO
75.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
81.8%
CO
76.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.1%
Worse than Avg
Here
3.1%
US
1.6%
CO
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (8.8)

This facility shows recurring fire safety issues across all three surveys, with repeated problems in sprinkler system maintenance appearing in 2018, 2019, and 2024. The most frequent deficiency areas are fire safety systems, resident care quality, and resident rights protections. While all violations were reportedly corrected, the persistence of fire safety problems across multiple years suggests ongoing maintenance challenges that families should discuss during facility visits.

Mar 21, 2024Routine
7
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Oct 31, 2019Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Nov 15, 2018Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

5total
2deficiencies
Jun 2, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jul 2, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

May 14, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Apr 10, 2024Routine
N/A0000, 0345, 0353 and 1 more

This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a).The initial comments (ID Prefix Tag #K000) are informational only and are a representation of the facility' s general characteristics.This facility is a one-story, Type V(111) structure with a complete National Fire Protection Association (NFPA) 13 automatic fire suppression system. The facility is separated from the attached Independent Living and Assisted Living building by a two-hour fire-resistive assembly. A dry pipe system protects the attic and other freeze susceptible areas.This survey was conducted on April 10, 2024, and was inspected for compliance with the 2012 edition of NFPA 101, the Life Safety Code, Chapter 19 for Existing Health Care Occupancies, and other publications as referenced.The survey concluded with a discussion of the deficiencies with the Administrator and the maintenance staff. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, and 72. This was evidenced by: 1) Fire Alarm Annual report: 6.26.23 Western States Fire Protection, report states that 9 devices are not tested, noted as N/A. All devices are required to be tested.Based on a record review it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Section 9.6 and NFPA 72.NFPA 101, Section 9.6.1.5* To ensure operational integrity, the fire alarm system shall have an approved maintenance and testing program complying with the applicable requirements of NFPA 70, National Electrical Code, and NFPA 72, National Fire Alarmand Signaling Code.NFPA 101 19.3.4.1 to comply with section 9.6. Section 9.6.1.3, fire alarm system testing and maintenance to comply with NFPA 72. NFPA 72 Table14.4.5 Testing FrequenciesThis deficiency has the potential to a.. Through observation during the survey, it was determined that the facility failed to meet the means of egress requirements in accordance with NFPA 101 and NFPA 25. This was evidenced by:1) Fire Sprinkler Annual report: 6.27.23 Western States Fire Protection, report shows that 32 Dry barrel heads are due for testing. NFPA 25 Table 5.1.1.2 Summary of Sprinkler System Inspection, Testing, and MaintenanceNFPA 25 5.3.1.1.1.6* Dry sprinklers that have been in service for 10 years shall be replaced or representative samples shall be tested and then retested at 10-year intervals.This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the facility maintenance director during the exit conference. Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 99 and NFPA 55. This was evidenced by:1) The Oxygen Trans-filling room needs mechanical ventilation within 12" of the floor that terminates outside of the building and is connected to essential electrical systems. NFPA 55 6.15.7.26.15.7.2 For gases that are heavier than air, exhaust shall be taken from a point within 12 in. (304.8 mm) of the floor.NFPA 99 11.5.2.3.1Transfilling to liquid oxygen base reservoir containers or to liquid oxygen portable containers over 344.74 kPa(50 psi) shall include the following:(1) A designated area separated from any portion of a facility where in patients are housed, examined, or treated by a fire barrier of 1 hour fire-resistive construction.(2) The area is mechanically ventilated, is sprinklered, and has ceramic or concrete flooring.(3) The area is posted with signs indicating that transfilling is occurring and that smoking in the immediate area is not permitted.(..

Mar 21, 2024Routine
N/A0000, 0600, 0658 and 2 more

A recertification survey was conducted from 3/17/24 to 3/21/24. Four deficiencies were cited. An Emergency Preparedness survey was conducted from 3/17/24 to 3/21/24. No deficiencies were cited. Based on observations and interviews, the facility failed to ensure medications and biologicals were stored in accordance with accepted professional standards for one of one medication refrigerators. Specifically, the facility failed to ensure controlled medications were in a locked storage container that was permanently affixed to the refrigerator.Findings include: I. ObservationsOn 3/18/24 at 11:09 a.m., the medication refrigerator was observed with the registered nurse liaison (RNL). A vial of liquid Ativan (a benzodiazepine and a schedule IV controlled substance used to treat anxiety) was in a storage box. -The storage box was not permanently affixed to the inside of the refrige.. Based on observations and interviews, the facility failed to provide services in accordance with currently accepted professional principles.Specifically, the facility failed to follow accepted standards of practice for medication administration by pre-pouring medications prior to confirming the resident was ready and available for medication administration. Findings include:I. Professional referencesNursing rights of medication administration, updated on 9/5/22, was retrieved from https://www.ncbi.nlm.nih.gov/books/NBK560654/ on 3/22/24 at 9:00 a.m. It read in pertinent part: "' Right time' -administering medications at a time that was intended by the prescriber. Often, certain .. Based on observations, record review and interviews, the facility failed to ensure two (#7 and #49) of four residents out of 25 sample residents received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices.Specifically, the facility failed to:-Ensure Resident #7' s portable oxygen concentrator was turned on while she was out of the building at an appointment; and,-Ensure Resident #49 was assisted with removing her cervical collar (c-collar) during meal times. Findings include:I. Resident #7 A. Resident status Resident #7, age 82, was admitted on 10/29/2013. According to the March 2.. Based on record review and interviews, the facility failed to ensure residents were free from abuse for one (#26) of two residents reviewed for abuse out of 25 sample residents.Specifically, the facility failed to protect Resident #22 from sexual abuse by Resident #26.Findings include:I. Facility policy and procedureThe Abuse Non-Tolerance policy, dated October 2022, was provided by the nursing home administrator (NHA) on 3/18/24. It read in pertinent part,"Residents and clients must be free from abuse by anyone, including associates, other residents or clients, consultants or volunteers, family members or legal guardians, friends or other individuals."Sexual abuse includes, but..

Ownership & Operations

Who Operates This Facility

Owner / Operator

Casey's Pond Senior Living

Organization Type

nonprofit

Ownership & Management

Owners

Northwest Colorado Visiting Nurse Association

Owner · Organization

Key personnel

Arthurs, JesseOfficer / DirectorDubinsky, LynnOfficer / DirectorKlohr, VictoriaOfficer / DirectorLeaming, RosalindOfficer / DirectorLewis, RebeccaOfficer / Director
Source: Medicare provider data

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References & Resources

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