Casas Adobes Post Acute Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 245 Google reviews

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What this means for your family
This facility is highly regarded for its physical and occupational therapy programs, which have helped many patients regain independence. However, families must be prepared to be highly involved advocates; communication with the administrative and social services teams is frequently cited as a major weakness. We strongly recommend visiting frequently to monitor hygiene and medication schedules, as these are recurring areas of concern.
Google Reviews
Google Reviews
245 reviews analyzed“Casas Adobes Post Acute Rehab Center receives high praise for its dedicated physical and occupational therapy teams, with many patients successfully recovering mobility. However, the facility faces significant criticism regarding communication, inconsistent nursing care, and poor food quality. While many families report positive experiences with specific staff members, others describe serious neglect, including issues with hygiene, medication management, and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Many compassionate and attentive individual nurses and CNAs
- Clean and well-maintained facility environment
- Successful discharge planning and recovery outcomes
Concerns
- Poor communication and difficulty reaching staff/management (mentioned by 12 reviewers)
- Inconsistent or cold food quality (mentioned by 8 reviewers)
- Neglect regarding hygiene, trash removal, and basic patient needs (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
- Fall risks and lack of adequate supervision (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you coordinate those sessions with daily activities to ensure residents stay engaged throughout the day?
- 2I noticed some families have expressed difficulty reaching staff; what is the best way for us to stay in consistent communication with the care team regarding our loved one's progress?
- 3With the current staffing ratings, what specific protocols are in place to ensure residents receive timely assistance with hygiene and room maintenance?
- 4How does the nursing team manage medication administration to ensure accuracy and avoid delays for residents?
- 5We understand that dining can be a challenge; are there options for residents to provide feedback on meal quality or request adjustments to their daily menu?
- 6In light of the recent health inspection reports, what specific steps has the facility taken to improve supervision and reduce fall risks for residents?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, I don’t have enough words to tell you how nice they are. They are angels. Tracy, Alex, and Tekeary are very polite, efficient and caring CNAS.”
“I am very disappointed with the communication at Casas Adobes. I am POA for an incapacitated individual... unless I hunted people down physically, I did not receive information. Phone calls and emails were not returned.”
“My mother was sent to this place to get a treatment she hung out there for 10 days before they ever got her the treatment... If she wasn't as strong as she is I'm sure she would have died waiting for ever.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports prompting complaint investigations, with recurring deficiencies in abuse and neglect protection, care assessment and planning, and medication management. The facility has faced six separate abuse/neglect citations between 2021-2025, indicating persistent problems in protecting residents from harm. While most issues show correction dates, the pattern of repeated violations in critical safety areas, especially the ongoing abuse protection failures, raises serious concerns about resident wellbeing and care quality.
Jun 21, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 14, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 12, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 28, 2024Routine7
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Mar 28, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 14, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 9, 2026ComplaintCleanReport
An onsite complaint survey was conducted on February 9, 2026 for the investigation of intake #00156965. No citations.
Jan 15, 2026Other
Based on observation, the facility failed to maintain proper maintenance of patient room corridor doors. Failure a cause harm to the residents.Â
Violation cited
Jan 7, 2026ComplaintCleanReport
An onsite complaint survey was conducted on January 7, 2026 for the investigation of intakes #2703088, #2699684, #2692878, #2626007, #2624925, #2618706, and #2617097. There are no deficiencies cited.
Oct 1, 2025ComplaintCleanReport
The onsite complaint survey was conducted on October 15, 2025 and investigated complaints #00144695 and 00146219There were no deficiencies noted.
Aug 29, 2025ComplaintCleanReport
The investigation of complaints 2602755 and 00142454 was conducted on August 29, 2025, There were no deficiencies cited.
Aug 22, 2025ComplaintCleanReport
The complaint survey was conducted on August 22, 2025, with the investigation of intake #s:00141042, 00140931, 00224963, 00215931, 00215929. There were no deficiencies cited.
Jun 17, 2025Complaint
AMENDED September 9, 2025: The investigation of Complaints AZ00201744, AZ00201740, AZ00195202, AZ00195993, AZ00195445, AZ00195514, AZ00193123, AZ00192742, AZ00192844, AZ00192634, AZ00192588, AZ00195417, AZ00195250, AZ00191747, AZ00190303, AZ00190187, AZ00190229, AZ00190142, AZ00187466, AZ00192122, AZ00192191, AZ00193542, AZ00195261, AZ00194757, AZ00194184, AZ00194138, AZ00194194, AZ00193968, AZ00194050, AZ00194030, AZ00194006, AZ00193864, AZ00193934, AZ00195641, AZ00200653, AZ00199792, AZ00197111, AZ00197115, AZ00204017, AZ00197196, AZ00198803, AZ00196309, AZ00195635, AZ00202316, AZ00202336, AZ00201064, AZ00201742, AZ00201723, AZ00201706, AZ00200828, AZ00200593, AZ00200776, AZ00204811, AZ00205789, AZ00209113, AZ00209459, AZ00209754, AZ00208366, AZ00209935, AZ00210210, AZ00210222, AZ00210296, AZ00211172, AZ00212341, AZ00214302, AZ00215931, AZ00203899, AZ00201029, AZ00201945, AZ00203456, AZ00196015, AZ00195538 was conducted on June 17, 2025 through June 21, 2025. The following deficiencies were cited:
Based on record reveiw, staff interviews and policy review, the facility failed to ensure physician orders were followed as written.
Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that two residents did not abuse other residents. The deficient practice could result in residents being physically harmed.
Based on clinical record reviews, facility documentation, interviews, and facility policies, the facility failed to ensure that medications were administered as ordered by the physician for one resident (#10). The deficient practice could result medication errors and uncontrolled pain for the residents
Based on review of clinical records, policy review, staff interviews the facility failed to ensure that residents were not abused.
May 6, 2025ComplaintCleanReport
A complaint survey was conducted on May 06, 2025 for the investigation of intakes #'s: AZ00220230, AZ00191036, AZ00190998, AZ00189966, AZ00189948, 00127006. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Casas Adobes Post Acute Rehab Center
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 169 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
245 reviews from families & visitors
Official Website
Visit casasadobesrehab.com
Medicare data downloads
Original nursing home datasets
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