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Nursing HomeMedicaid Top Rated

Carroll Lutheran Village

Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.

200 St. Luke's Circle, Westminster, MD 21157103 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 72 Google reviews

5
4
3
2
1
Carroll Lutheran Village Nursing Home in Westminster, MD — Street View
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What this means for your family

Carroll Lutheran Village offers a vibrant, resort-like campus that is excellent for independent seniors, but families should be cautious regarding the transition to higher levels of care. We strongly recommend asking management for their specific criteria for transferring residents from assisted living to nursing care and clarifying what level of mobility assistance is guaranteed for daily activities like dining.

Google Reviews

Google Reviews

72 reviews on Google
Carroll Lutheran Village is a large, well-regarded continuing care retirement community that receives high praise for its beautiful campus, active social environment, and friendly staff. However, some families have expressed significant concerns regarding the transition process from assisted living to nursing care, specifically alleging that residents are moved to higher levels of care too quickly and that mobility assistance is insufficient.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities9.0MedsN/AMemory8.0Comms5.0Value3.0

Strengths

  • Beautiful, well-maintained campus
  • Active social and wellness programs
  • Friendly and professional staff
  • Comprehensive continuum of care

Concerns

  • Aggressive transfer from assisted living to nursing care (mentioned by 2 reviewers)
  • Lack of mobility assistance (e.g., pushing wheelchairs to dining) (mentioned by 2 reviewers)
  • High cost and perceived lack of transparency (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(2)'20(4)'22(3)'24(5)'26(4)

Distribution · 75 analyzed

5
43
4
15
3
6
2
1
1
10

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the beautiful campus here, what are some of the most popular social or wellness activities that residents participate in on a daily basis?
  • 2How does the facility approach the transition process when a resident needs to move from assisted living to a higher level of nursing care, and how are families involved in those decisions?
  • 3Could you walk me through how the staff assists residents with mobility needs, such as getting to and from the dining room for meals?
  • 4I noticed the facility has a strong staffing rating; how do you ensure that level of support remains consistent for residents throughout the day and evening?
  • 5When it comes to the financial side of things, how do you help families understand the long-term costs and ensure there is transparency regarding potential fee adjustments?
  • 6In the event of a medical emergency, what is the protocol for notifying family members and coordinating care with local medical providers?

Personalized based on this facility's data


Key Review Excerpts

The staff not only kept her safe and provided good care physically, they interacted with Mother in a very caring and kind manner. They were also good with me, keeping me updated on her health, and involving me in decision making.

Memory care family member · 2021★★★★★

My father was a patient at Carroll Lutheran Village’s rehab facility. He had only positive things to say about his entire experience there; everything from the staff, to his room, to the food.

Rehab patient's family · 2021★★★★★

If you move into assisted living and need assistance (wheelchair) to get anywhere, they will immediately transfer you to the nursing side. That's when your loved one has no choice but to become bed ridden and go down hill.

Family member · 2026☆☆☆☆
Source: 72 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.01hrs
OK
Registered nurses for medical care
Total Nursing
3.79hrs
92%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
19.5%
MD
16.6%
Carroll
25.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
MD
22.2%
Carroll
14.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.8%
Worse than Avg
Here
27.8%
US
15.3%
MD
24.5%
Carroll
19.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.5%
MD
14.1%
Carroll
18.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.7%
Worse than Avg
Here
29.7%
US
19.4%
MD
25.1%
Carroll
23.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
14.4%
MD
21.5%
Carroll
17.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
81.8%
MD
78.7%
Carroll
84.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
79.8%
MD
80.6%
Carroll
77.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MD
1.3%
Carroll
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Well below state avg (18.9)

Carroll Lutheran Village shows a pattern of recurring deficiencies across three surveys, with the most persistent issues in care planning, medication management, and food safety. The facility has had repeated problems with developing proper resident care plans (appearing in all three surveys) and ensuring appropriate medication labeling and management. Food safety violations also occurred multiple times. While all deficiencies show correction dates, the recurring nature suggests ongoing operational challenges that families should inquire about during visits.

Jun 6, 2025Routine
6
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 2, 2021Routine
21
0726Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0293Minimal · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

Sep 25, 2018Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0624Potential for harm · PatternCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carroll Lutheran Village

Organization Type

nonprofit

Ownership & Management

Owners

Branch, Jeffrey

Owner (parent company)

Cousins, Karen

Owner (parent company)

Martinez, Jose

Owner (parent company)

Key personnel

Branch, JeffreyOfficer / DirectorPowell, StevenOfficer / DirectorRosenheim, MichelleOfficer / DirectorCarroll Lutheran Village INCManagerFriends Services for the AgingManager
Source: Medicare provider data

Contact

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References & Resources

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