Carrier Mills Nsg & Rehab Ctr
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 17 Google reviews
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What this means for your family
The facility is highly regarded for its active social calendar and accessible administrative leadership, which provides comfort to many families. However, given the serious reports regarding medical responsiveness and hospital transfers, we strongly recommend that you clarify the facility's protocol for escalating medical concerns to a hospital during an emergency.
Google Reviews
Google Reviews
17 reviews on Google“Carrier Mills Nursing & Rehab Center receives polarized feedback, with recent reviews highlighting a strong sense of community and attentive leadership, particularly from the administrator. However, historical and critical reviews raise serious concerns regarding medical responsiveness, staffing levels, and financial transparency. Families should weigh the praise for daily activities and staff warmth against reports of difficulty in securing timely hospital transfers for medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Engaging daily activities and events
- Responsive and accessible administration
- Clean and well-maintained facility
Concerns
- Inadequate staffing levels (mentioned by 2 reviewers)
- Resistance to transferring residents to hospitals for medical emergencies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how does your team ensure that residents receive consistent, one-on-one attention throughout the day and night?
- 2I noticed the facility has a strong rating for health inspections; what specific protocols do you have in place to maintain such high standards of cleanliness and care?
- 3Could you walk me through your process for determining when a resident needs to be transferred to a hospital for an emergency, and how you communicate those decisions to family members?
- 4The activity calendar looks quite full; what are some of the most popular daily events that help residents stay engaged and connected with one another?
- 5With the current staffing rating in mind, how do you manage staff turnover to ensure that my loved one is consistently supported by familiar faces?
- 6I appreciate that your administration is noted for being responsive; what is the best way for me to stay in touch with the care team regarding my family member's daily progress?
Personalized based on this facility's data
Key Review Excerpts
“The staff are always polite and courteous with my dad. I know he is getting much better care than I could do myself. Christy is always available if I have questions or concerns.”
“My grandpa got to attend his first prom in 2023 at 92 years old and was crowned Prom King. ❤️”
“But....she got sick and they would refuse to send her out to hospital (dr at nursing home only saw her 1 time) She had under lying conditions. She contacted covid first and then influenza A after. T hey refused to send her to hospital after multiple attempts”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with persistent fire safety issues and some care problems, though families have filed complaints leading to investigations. Fire safety and emergency preparedness violations appear repeatedly across multiple surveys from 2023-2025, including deficient sprinkler systems, fire doors, and alarm procedures. Resident care issues include wound care, mobility assistance, accident prevention, and inappropriate use of restraints. While all deficiencies show correction dates, the recurring fire safety problems suggest ongoing maintenance challenges that families should discuss during visits.
Sep 25, 2025Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 31, 2024Routine14
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Jan 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 28, 2023Routine7
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Carrier Mills Nsg & Rehab Ctr
for profit
Chain Affiliation
Wlc Management Firm
18 facilities nationwide
Chain avg rating: 2.5/5 · Rank 8 of 17
Ownership & Management
Owners
Wlc Management Firm LLC
Owner · Organization
Stout, Scott
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit carrier.wlcfirm.com
Medicare data downloads
Original nursing home datasets
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