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Nursing HomeMedicaid Investigative

Carriage Square Rehab and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4009 Gene Field Road, Saint Joseph, MO 64506130 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 63 Google reviews

5
4
3
2
1
Carriage Square Rehab and Healthcare Center Nursing Home in Saint Joseph, MO — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (20 vs median 10)
  • High staff turnover (68%)
  • High RN turnover (87%)

Bottom 25% in MO · Below recommended RN staffing · Above average staffing · Worst in AMA HOLDINGS chain · $48,685 in fines

Source: Medicare data

What this means for your family

The rehab therapy team is a clear strength, making this a viable option for short-term recovery. However, the recent reports of slow response times and administrative friction are concerning; we strongly recommend visiting during a weekend or evening to observe staffing levels firsthand before making a decision.

Google Reviews

Google Reviews

63 reviews on Google
Carriage Square Rehab and Healthcare Center receives polarized feedback, with many reviewers praising the physical therapy department and individual staff members for their kindness. However, significant concerns exist regarding inconsistent staffing levels, slow response times for basic needs like pain medication and toileting, and occasional administrative disputes. Families should be aware that while many report a warm, family-like environment, others describe issues with facility cleanliness, food quality, and resident safety.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean6.0Activities9.0Meds3.0MemoryN/AComms7.0Value8.0

Strengths

  • Highly effective physical therapy team
  • Warm and friendly nursing staff
  • Active social calendar for residents
  • Proactive communication regarding care updates

Concerns

  • Understaffing leading to slow response times (mentioned by 4 reviewers)
  • Theft or loss of personal belongings (mentioned by 2 reviewers)
  • Poor food quality and unappealing meals (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(2)1.02019(1)4.12022(7)3.12023(8)4.52024(15)4.22025(12)2.62026(8)

Distribution · 53 analyzed

5
31
4
7
3
2
2
2
1
11

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding response times, what specific protocols do you have in place to ensure residents receive timely assistance when they press their call buttons?
  • 2I noticed the facility has a very active social calendar; could you walk me through a few of the most popular activities and how you encourage residents to participate?
  • 3Since medication management is a top priority for our family, could you explain the oversight process your nursing team uses to ensure accuracy and safety for each resident?
  • 4We understand that personal belongings are important to residents; what security measures or labeling systems do you have in place to help prevent items from being misplaced?
  • 5With the physical therapy team being a noted strength here, how do you integrate their rehabilitation plans into the daily routine of residents who are recovering from an injury?
  • 6We've heard mixed feedback regarding the dining experience; what steps are you taking to improve the variety and quality of the meals served to residents?

Personalized based on this facility's data


Key Review Excerpts

I came here for physical therapy and was not disappointed. Josh and Bonnie showed me that you didn't need a gym full of equipment to accomplish your PT goals.

Rehab patient · 2024★★★★★

Waiting 2 hrs for pain medication when asking 4 different caregivers, waiting more than 1 hr to be taken to the bathroom is a bit excessive.

Family member · 2024☆☆☆☆

I really like that they call periodic meetings to give me updates on my parents’ care.

Long-term resident's family · 2025★★★★
Source: 63 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
47%
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
74%
Lower is better (< 30% = good)
RN Turnover
79%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility42.3%
Worse than Avg
Here
42.3%
US
12.1%
MO
16.7%
Buchanan
34.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility64.7%
Worse than Avg
Here
64.7%
US
93.4%
MO
84.4%
Buchanan
93.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
15.3%
MO
18.9%
Buchanan
11.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
14.4%
MO
19.1%
Buchanan
12.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.6%
Mixed vs Avgs
Here
15.6%
US
15.4%
MO
23.6%
Buchanan
25.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.8%
Better than Avg
Here
17.8%
US
19.5%
MO
25.4%
Buchanan
24.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility44.7%
Worse than Avg
Here
44.7%
US
81.8%
MO
65.9%
Buchanan
73.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.7%
Better than Avg
Here
91.7%
US
79.7%
MO
63.5%
Buchanan
66.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
MO
2.2%
Buchanan
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
1penalties
Well above state avg (12.0)
15 complaint-triggered
$48,685 in fines

This facility has accumulated 88 deficiencies across multiple surveys, with 14 triggered by family complaints. Recurring problems include infection control, pain and respiratory care, medication management, and resident safety. Recent complaint-driven inspections in late 2025 found serious issues with catheter care and record keeping. While most violations are reportedly corrected, the persistent pattern of complaints and repeat deficiencies in core care areas raises concerns about sustained quality.

Jan 27, 2026Complaint
1
0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 23, 2025Complaint
2
0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 3, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 3, 2025Complaint
1
0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Mar 14, 2025Complaint
2
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Mar 14, 2025Routine
18
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0352Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0847Potential for harm · WidespreadCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0940Potential for harm · WidespreadCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0941Potential for harm · WidespreadCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0944Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0946Potential for harm · WidespreadCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Federal Penalties

Fine

Mar 14, 2025

$48,685

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carriage Square Rehab and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Ama Holdings

Chain Size

14 facilities nationwide

Chain avg rating: 1.7/5 · Rank 7 of 14 (Worst)

Ownership & Management

Owners

Mo Operation Holdings De Spe LLC

Owner · Organization

99%

Ama Holdings LLC

Owner (parent company) · Organization

Def Holdings LLC

Owner (parent company) · Organization

Marx, Asher

Owner (parent company)

Wolf, Jacques

Owner (parent company)

Key personnel

Byrom, AmyW-2 Managing EmployeeMarx, AsherOfficer / DirectorWolf, JacquesOfficer / DirectorMo Operation Holdings De Spe LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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