Carriage Square Rehab and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 10)
- High staff turnover (68%)
- High RN turnover (87%)
Bottom 25% in MO · Below recommended RN staffing · Above average staffing · Worst in AMA HOLDINGS chain · $48,685 in fines
What this means for your family
The rehab therapy team is a clear strength, making this a viable option for short-term recovery. However, the recent reports of slow response times and administrative friction are concerning; we strongly recommend visiting during a weekend or evening to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
63 reviews on Google“Carriage Square Rehab and Healthcare Center receives polarized feedback, with many reviewers praising the physical therapy department and individual staff members for their kindness. However, significant concerns exist regarding inconsistent staffing levels, slow response times for basic needs like pain medication and toileting, and occasional administrative disputes. Families should be aware that while many report a warm, family-like environment, others describe issues with facility cleanliness, food quality, and resident safety.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Warm and friendly nursing staff
- Active social calendar for residents
- Proactive communication regarding care updates
Concerns
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Theft or loss of personal belongings (mentioned by 2 reviewers)
- Poor food quality and unappealing meals (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding response times, what specific protocols do you have in place to ensure residents receive timely assistance when they press their call buttons?
- 2I noticed the facility has a very active social calendar; could you walk me through a few of the most popular activities and how you encourage residents to participate?
- 3Since medication management is a top priority for our family, could you explain the oversight process your nursing team uses to ensure accuracy and safety for each resident?
- 4We understand that personal belongings are important to residents; what security measures or labeling systems do you have in place to help prevent items from being misplaced?
- 5With the physical therapy team being a noted strength here, how do you integrate their rehabilitation plans into the daily routine of residents who are recovering from an injury?
- 6We've heard mixed feedback regarding the dining experience; what steps are you taking to improve the variety and quality of the meals served to residents?
Personalized based on this facility's data
Key Review Excerpts
“I came here for physical therapy and was not disappointed. Josh and Bonnie showed me that you didn't need a gym full of equipment to accomplish your PT goals.”
“Waiting 2 hrs for pain medication when asking 4 different caregivers, waiting more than 1 hr to be taken to the bathroom is a bit excessive.”
“I really like that they call periodic meetings to give me updates on my parents’ care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has accumulated 88 deficiencies across multiple surveys, with 14 triggered by family complaints. Recurring problems include infection control, pain and respiratory care, medication management, and resident safety. Recent complaint-driven inspections in late 2025 found serious issues with catheter care and record keeping. While most violations are reportedly corrected, the persistent pattern of complaints and repeat deficiencies in core care areas raises concerns about sustained quality.
Jan 27, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 3, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 14, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 14, 2025Routine18
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies
Provide training in compliance and ethics.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Federal Penalties
Fine
Mar 14, 2025
$48,685
Ownership & Operations
Who Operates This Facility
Carriage Square Rehab and Healthcare Center
for profit
Chain Affiliation
Ama Holdings
14 facilities nationwide
Chain avg rating: 1.7/5 · Rank 7 of 14 (Worst)
Ownership & Management
Owners
Mo Operation Holdings De Spe LLC
Owner · Organization
Ama Holdings LLC
Owner (parent company) · Organization
Def Holdings LLC
Owner (parent company) · Organization
Marx, Asher
Owner (parent company)
Wolf, Jacques
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit carriagerehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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