Carriage House on West Garden Lane
Limited public data on Carriage House on West Garden Lane. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 10 Google reviews
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What this means for your family
This facility offers highly compassionate care for residents with advanced dementia and hospice needs. However, families must be extremely vigilant regarding hygiene and basic care standards, as multiple reviewers have reported serious instances of neglect and lack of supplies.
Google Reviews
Google Reviews
10 reviews analyzed“Families can find comfort in the compassionate care provided to residents with advanced dementia and the high quality of the medical staff. However, there are significant, serious allegations regarding neglect, lack of hygiene, and inadequate supplies that should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate dementia and hospice care
- Kind and attentive medical staff
- Clean resident rooms and bathrooms
- Good quality food
Concerns
- Neglect regarding hygiene and hydration (mentioned by 2 reviewers)
- Inadequate facility supplies and equipment (mentioned by 2 reviewers)
- Management and administrative incompetence (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the staff is often described as very compassionate with dementia care; how do you specifically tailor your approach for residents with memory loss?
- 2Since the medical staff is known for being so kind, could you walk me through the protocol for managing medical emergencies or sudden changes in health during the night?
- 3We want to ensure our loved one stays healthy and comfortable; what specific routines do you have in place to monitor daily hydration and personal hygiene needs?
- 4How does the management team ensure that all necessary supplies and medical equipment are always well-stocked and available for the residents?
- 5What is the process for communicating important updates or changes in a resident's condition to the family members?
- 6The food quality here seems to be a highlight; could you tell me more about the meal planning and how much variety there is for the residents?
Personalized based on this facility's data
Key Review Excerpts
“When my mother entered the final stage of her life with advanced dementia, Carriage House was truly a godsend. They were the only facility willing to help with the complexities of her medication adjustments, and from the beginning, they treated her with compassion, dignity, and sincere kindness.”
“Our sister has been here for a year and a half and we visit her regularly. She is always happy and healthy when we arrive and her room and bathroom are always clean. The medical staff is great, and the food is good.”
“The care is extremely poor. The place is dirty. There are not adequate supplies. The facility does not have the necessary equipment to care properly for the residents.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Nov 21, 2024Complaint
The following deficiency was found during the investigation of complaints AZ00208822, AZ00208848, AZ00211708, AZ00217618 and AZ00218682 conducted on November 21, 2024.
Based on record review and interview, the manager failed to ensure that when a resident had an accident or injury that resulted in the resident needing medical services, a caregiver or an assistant caregiver immediately notified the resident's emergency contact. Findings include: 1. Review of the incident report belonging to R1, dated November 8, 2024 revealed that on November 8, 2024 at 6:45pm the resident fell and sustained an injury that required medical services. Records indicate that the resident's emergency contact was not contacted, although a message was left for the resident's primary care provider at 6:45pm. 2. During an interview, E1 acknowledged the resident sustained an injury that required medical services and the caregiver did not immediately notify the resident's emergency contact.
Mar 13, 2024RoutineCleanReport
No deficiencies were found during the off-site initial inspection for a change of ownership conducted on March 13, 2024.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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