Caroline Baylon
Families consistently rate this highly — reviewers highlight compassionate and invested staff. Schedule a visit to confirm the fit.
based on 33 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a highly communicative and compassionate environment where staff treat residents like family. While the therapeutic outcomes are widely praised, you should verify the specific staffing levels and communication protocols at the particular location you are considering to ensure they meet your needs.
Google Reviews
Google Reviews
33 reviews analyzed“Families considering this facility can expect highly compassionate, family-oriented care, with many reviewers praising the staff's ability to support both the resident and the entire family unit. While the majority of experiences are overwhelmingly positive regarding therapeutic progress and communication, one reviewer reported a traumatic discharge process and loss of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and invested staff
- Excellent family communication and updates
- Supportive and therapeutic environment
- Clean and comfortable facilities
Concerns
- Inadequate communication and overwhelmed staff at specific locations
- Loss of personal belongings or journals
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard such wonderful things about how invested the staff is in the residents; how do you personally ensure that each resident's unique personality and needs are recognized?
- 2Since communication is so important to us, what is your preferred method for sharing daily updates or small milestones regarding our loved one's well-being?
- 3We want to make sure our loved one's personal items and keepsakes stay safe; what systems do you have in place to help residents keep track of their personal belongings?
- 4What kind of daily activities or therapeutic engagement do you provide to keep the residents active and socially connected within the home?
- 5In the event of a medical emergency or a change in health status during the night, what is your specific protocol for contacting the family and seeking care?
- 6We noticed how much care you take in responding to feedback from families; how does that feedback directly influence how you manage the home day-to-day?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Horizon are more than just professionals; they're a compassionate family that goes above and beyond to support not only the teen in recovery but the entire family unit.”
“I can text or call anyone on my daughters care team nearly 24/7 and get an immediate response. You just can't ask for more than that.”
“The therapists my daughter worked with (Dawn and Grace) are top-notch and were really able to get through to her.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Aug 15, 2023Routine
The following deficiencies were found during the on-site compliance inspection conducted on August 15, 2023:
Based on record review, documentation review, and interview, the manager failed to ensure a residency agreement included the policy and procedure for a resident to terminate residency. Findings include: 1. Review of R2's record revealed a residency agreement. The residency agreement stated; "Termination: The management will provide the resident or resident's representative 30 days written notice before terminating the residency agreement except in the following circumstances: a. The management will terminate the residency agreement without notice if the resident exhibits behavior that is an immediate threat to the health and safety of the resident or other individuals in the assisted living facility; the resident's medical or health needs require immediate transfer to another health care institution; the resident's care and service needs exceed the services the facility is licensed to provide; The management will terminate the residency agreement after providing 14 days written notice to a resident or the resident's representative for any of the following reasons; documented failure to pay fee's or changes; documented non-compliance with the residency agreement or internal facility requirements." 2. During an interview, E1 acknowledged R2's residency agreement did not include the correct policy and procedure for a resident to terminate residency.
Based on documentation review, observation, and interview, the manager failed to ensure the means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort, controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the general or specific whereabouts of a resident. Findings include: 1. Review of the license issued by the Department revealed the facility was authorized to provide directed care services. 2. During the facility tour with E1, the compliance officers observed a patio door that led to an outside area, in the backyard, allowed residents to be a least 30 feet away from the facility. The door leading out to the backyard did not have a means of controlling or alerting employees of the egress of residents to the outside area. 3. During an interview, E1 reported E1 was unaware of the identified rule. E1 acknowledged the patio door exiting to the outside area did not have a means of controlling or alerting employees to egress. E1 reported E1 used a wooden rod to place in the door to stop the door from opening. E1 acknowledged this wooden rod could be removed by the compliance officer and a resident. E1 acknowledged the manager failed to ensure the means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort, controlled or alerted employees of the egress of a resident from the facility.
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References & Resources
Google Maps
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Google Reviews
33 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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