Nursing HomeMedicaid Investigative

Carolina Rehab Center of Cumberland

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4600 Cumberland Road, Douglas Byrd · Fayetteville, NC 28306|136 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 824 Google reviews

(910) 429-1690 Directions Website

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5/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Low staffing rating (1/5 stars)
High staff turnover (60%)
High RN turnover (61%)

Below average in NC · Below recommended RN staffing · $97,936 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

This facility offers an excellent rehabilitation program with highly regarded therapy staff, making it a strong candidate for post-acute recovery. However, families should be aware of inconsistent nursing responsiveness; we strongly recommend establishing a clear communication plan with the unit manager upon admission to ensure you receive regular updates on your loved one's progress.

Google Reviews

824 reviews on Google

“Carolina Rehab Center of Cumberland receives high praise for its physical and occupational therapy programs, with many families reporting significant recovery progress for their loved ones. However, the facility faces recurring, serious complaints regarding inconsistent nursing care, slow response times to call buttons, and poor communication with families about care plans. While many visitors highlight the cleanliness and welcoming atmosphere, others report issues with hygiene, food quality, and staffing levels.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Clean and well-maintained facility
Friendly and welcoming administrative/front desk staff
Compassionate and attentive individual caregivers

Concerns

Slow response times to call buttons and patient needs (mentioned by 4 reviewers)
Poor communication regarding patient care plans and updates (mentioned by 3 reviewers)
Unsatisfactory food quality and temperature (mentioned by 4 reviewers)
Inconsistent hygiene and cleanliness in patient rooms (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 194 analyzed

160

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that family input to improve communication regarding a resident's daily care plan?
2Given the current staffing levels, what is your protocol for ensuring that call buttons are answered promptly, especially during evening or weekend shifts?
3We’ve heard great things about your physical and occupational therapy programs; how are these sessions integrated into a resident's daily schedule to ensure they stay active?
4Could you walk me through the process for how family members receive updates on changes in a loved one's health status or medication management?
5What steps does the housekeeping team take to ensure consistent room cleanliness and hygiene throughout the week?
6How do you handle feedback regarding meal quality and temperature, and is there any flexibility for residents who have specific dietary preferences or needs?

Personalized based on this facility's data

Key Review Excerpts

“The nurses and CNA’s were so attentive to his needs . Therapy worked with him every step of the way and helped him gain the strength he needed to come back home !”

Long-term resident's family · 2025★★★★★

“They start out nice and decent then it all dramatically declines they stop giving you baths staff argues with you... Always late with pain medicine I get it they r “busy” but two hours late busy with meds I don’t think so!”

Rehab patient · 2025★☆☆☆☆

“I chose Carolina Rehab for my mother after a horrible experience with another local rehab. Everyone has been kind and patient with her. I have seen she has made improvements that she didn't before.”

Long-term resident's family · 2025★★★★★

Source: 824 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.47hrs

63%

Registered nurses for medical care

Total Nursing

3.68hrs

90%

All nurses + aides combined

Staff Turnover

55%

Lower is better (< 30% = good)

RN Turnover

61%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility4.9%

Better than Avg

Here

4.9%

15.3%

20.2%

Cumberland

19.7%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility2.2%

Better than Avg

Here

2.2%

15.5%

14.1%

Cumberland

17.4%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.7%

Better than Avg

Here

5.7%

14.4%

16.4%

Cumberland

18.8%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility26.7%

Worse than Avg

Here

26.7%

19.4%

21.0%

Cumberland

25.5%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility94.0%

Better than Avg

Here

94.0%

93.4%

91.7%

Cumberland

87.3%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility15.4%

Better than Avg

Here

15.4%

19.5%

21.5%

Cumberland

19.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility83.3%

Better than Avg

Here

83.3%

81.8%

80.1%

Cumberland

71.1%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility71.0%

Worse than Avg

Here

71.0%

79.8%

78.1%

Cumberland

71.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

1.5%

Cumberland

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

5penalties

Well below state avg (5.6)

20 complaint-triggered

$97,936 in fines

This facility has a concerning pattern of 20 complaint-triggered deficiencies, indicating families have repeatedly reported problems to authorities. The most recurring issues involve accident prevention and safety supervision, medication management errors, and abuse protection failures. While the facility has addressed most violations, the high volume of family complaints about core safety areas—including medication errors and inadequate supervision—suggests ongoing quality concerns that warrant careful consideration.

Jan 21, 2026Complaint1 finding

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Jul 2, 2025Routine1 finding

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Mar 5, 2025Complaint1 finding

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 4, 2024Complaint3 findings

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0583Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Oct 11, 2024Complaint2 findings

0696Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care/assistance for a resident with a prosthesis.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 21, 2024Complaint1 finding

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Mar 5, 2025

$15,015

Fine

Oct 11, 2024

$16,801

Fine

May 3, 2024

$49,319

Fine

Mar 25, 2024

$5,850

Fine

Mar 25, 2024

$10,951

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carolina Rehab Center of Cumberland

Organization Type

for profit

Chain Affiliation

Chain Name

Lifeworks Rehab

Chain Size

66 facilities nationwide

Chain avg rating: 2.1/5 · Rank 23 of 57

Ownership & Management

Owners

Carolina Cumberland Holdings LLC

Owner · Organization

100%

Charles 1994 Family Grantor Trust