Carnegie Village Rehabilitation & Health Care Cent
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 126 Google reviews
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What this means for your family
This facility offers a vibrant, well-maintained environment for independent living, but families should exercise extreme caution regarding the skilled nursing and rehab units. If considering this facility for medical care, request a tour specifically of the nursing wing and ask for current staffing ratios and the process for addressing missed care or hygiene concerns.
Google Reviews
Google Reviews
126 reviews on Google“Carnegie Village receives polarized feedback, with many residents and family members praising the independent living experience, friendly staff, and engaging activities. However, significant concerns are raised regarding the skilled nursing and rehabilitation units, specifically regarding understaffing, slow response times to call lights, and inconsistent hygiene care. Families should carefully distinguish between the independent living amenities and the clinical care areas when evaluating this facility.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming atmosphere
- Engaging daily activities and outings
- Spacious and well-maintained independent living apartments
- Friendly and compassionate staff members
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Inconsistent hygiene and personal care for residents (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
- Inconsistent or poor quality of food and dining services (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is very active with outings and social events; could you walk me through a typical weekly activity calendar for a resident?
- 2Given the importance of timely assistance, what is your current process for ensuring call lights are answered promptly during peak hours or shift changes?
- 3I appreciate how responsive the team is to online feedback; how do you typically handle communication with families when a concern arises regarding a resident's daily care or hygiene needs?
- 4With the current staffing levels, how does the team coordinate to ensure that personal care and grooming assistance remain consistent for every resident?
- 5Could you explain the protocols in place for medication management and how you ensure accuracy, especially during transitions between nursing shifts?
- 6We’ve heard great things about the atmosphere here, but I’d love to hear how you are working to improve the quality and variety of the dining experience for residents.
Personalized based on this facility's data
Key Review Excerpts
“The nurses were wonderful, kind, and understanding.”
“The physical therapy was also a disaster didn't do anything for the patient. Was lucky if they stayed in the room for five minutes.”
“The clinical team at Carnegie has excellent communication”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent problems with families filing complaints about quality of care and safety issues, including a serious emergency response failure. The most recurring deficiency areas are medication management, infection control, and fire safety systems. While most violations show correction dates, the pattern of 65 deficiencies across multiple surveys and repeated issues in the same areas suggests ongoing operational challenges that families should carefully consider before placement.
Jul 23, 2025Routine14
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Jun 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 19, 2024Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Oct 12, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 15, 2023Routine13
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Mar 19, 2024
$15,646
Ownership & Operations
Who Operates This Facility
Carnegie Village Rehabilitation & Health Care Cent
for profit
Chain Affiliation
Tutera Senior Living & Health Care
26 facilities nationwide
Chain avg rating: 2.2/5 · Rank 10 of 25
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
126 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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